Dawn Fingerhut
Palm Coast,FL
Summary
With a proven track record at Berkshire Hathaway Palm West Home Realty, Inc., I excel in new home salesmanship and fostering excellent teamwork. Leveraging traditional marketing and comparative market analysis, I've significantly enhanced client satisfaction and streamlined transactions, embodying honesty and ethical practices in every deal. Proficient in Microsoft Office, I am a dynamic communicator, adept at driving successful outcomes.
Overview
35
35
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway Palm West Home Realty, Inc.
Palm Coast, FL
09.2017 - 09.2024
- Ensured all transactions followed state laws regarding real estate practices.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Created detailed property descriptions for use in marketing material.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Communicated with clients to determine property needs and budget constraints.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Promoted active listings through social media marketing, open houses and newsletters.
- Prepared comparative market analysis to estimate properties' value.
- Scheduled and attended weekly appointments with clients.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Prepared newly purchased homes for clients prior to arrival.
- Responded promptly to client inquiries via phone or email.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Organized promotional materials used in sales presentations.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Researched current listings available in the area using multiple online resources.
- Managed real estate transactions from initiation to closing.
Administrative Office Manager
Fred Beck Home Realty, Inc.
Palm Coast, FL
01.1997 - 09.2017
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Recruited new personnel as needed according to established guidelines.
- Maintained accurate employee records in accordance with applicable laws.
- Coordinated and conducted classes to teach procedures to new staff members.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Reviewed invoices for accuracy to identify cost savings.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Organized the filing system and managed daily operations of the office.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Planned and controlled budgets for contracts, equipment and supplies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Provided administrative support to senior management as needed.
- Processed invoices for payment in a timely manner.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Handled confidential information with discretion and integrity.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Answered customer inquiries promptly via phone or email.
Executive Assistant to the Vice President
The Automatic Answer
Ormond Beach, FL
07.1989 - 01.1997
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Coordinated meeting and work schedules for staff teams and executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Conducted research on various topics related to business operations upon request from VP.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Followed proper accounting and bookkeeping procedures to support audits.
- Delivered optimal administrative, customer service and case management support.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Monitored incoming emails sent to the VP's office address; responded accordingly or forwarded messages to appropriate personnel within organization.
- Handled confidential information with discretion and integrity.
- Managed daily invoices, reports and proposals.
- Proofread all documents prior to submission to ensure accuracy of content.
- Greeted visitors warmly upon arrival at the office and directed them appropriately.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Answered calls from customers regarding inquiries about products and services offered by the company.
- Researched and prepared information for presentations to high-level executives.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Scheduled interviews between potential candidates and senior management team members under direction of Vice President.
- Provided administrative support to the Vice President in areas such as preparing presentations, reports, memos, letters, contracts and other documents.
- Prepared expense reports for the VP using corporate credit cards or reimbursement forms.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Managed correspondence with internal departments as well as external contacts.
- Took detailed notes in meetings and disseminated information afterward.
- Coordinated multiple schedules using online calendaring system.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Leveraged word processing software to create proposals, letters and memos.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Real Estate Sales Associate - Real Estate
Gold Coast Real Estate School
Orlando, FL08-1999
Some College (No Degree) - Marketing
Daytona State College
Daytona Beach, FL08-1989
Skills
- New home salesmanship
- Traditional marketing
- Comparative market analysis
- Buyer contracts
- Seller representation
- Honest and ethical
- Excellent teamwork
- Contract preparation
- National association of realtors
- MLS expert
- Proficient in Microsoft office
- Excellent communicator
Timeline
Real Estate Agent
Berkshire Hathaway Palm West Home Realty, Inc.
09.2017 - 09.2024
Administrative Office Manager
Fred Beck Home Realty, Inc.
01.1997 - 09.2017
Executive Assistant to the Vice President
The Automatic Answer
07.1989 - 01.1997
Real Estate Sales Associate - Real Estate
Gold Coast Real Estate School
Some College (No Degree) - Marketing
Daytona State College
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