Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Fishel

Massillon,OH

Summary

Dynamic healthcare professional with strong analytical skills, recognized for enhancing staff performance at Alliance HealthCare Services/Akumin. Proven ability to implement effective training programs and improve operational efficiency, while ensuring HIPAA compliance. Adept at fostering teamwork and communication, resulting in a positive work environment and improved patient services. Confident Patient Services Supervisor promoting effective communication, relationship building and time management skills. Offering 35 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Supervisor of Patient Services

Alliance HealthCare Services/Akumin
10.2012 - Current
  • Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
  • Enhanced staff performance through regular training and effective communication methods.
  • Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
  • Ensured timely completion of administrative tasks.
  • Conducted weekly audits on poster performance.
  • Trained and mentored new employees answered questions and provided insight on patient services.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Cash Control Clerk

Alliance HealthCare Services
05.2001 - Current
  • Collaborated with team members to maintain accurate records and ensure proper documentation of all cash transactions.
  • Supported management in auditing activities, providing detailed reports on cash handling accuracy and adherence to policies.
  • Educated fellow employees on proper cash handling techniques, contributing to overall reduction in errors across the team.
  • Assisted in the development of policies and procedures related to cash handling, contributing to the overall effectiveness of the department.
  • Trained new cash control clerks, sharing best practices and ensuring a smooth onboarding experience.
  • Evaluated internal controls regularly, recommending improvements as necessary for better cash management processes.
  • Improved cash handling accuracy by conducting thorough daily reconciliations of all transactions.
  • Assisted in reducing discrepancies by promptly investigating and resolving any variances in reported figures.
  • Increased efficiency in the reconciliation process with consistent organization and maintenance of all relevant documents.
  • Enhanced financial security by implementing strict cash control procedures and policies.
  • Provided quality clerical support through data entry, document management, email correspondence.
  • Maintained filing system for easy retrieval of information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Cash Control Clerk

Doctors Hospital
07.1995 - 05.2001
  • Supported management in auditing activities, providing detailed reports on cash handling accuracy and adherence to policies.
  • Maintained compliance with company policies, federal regulations, and applicable laws related to cash management practices.
  • Assisted in reducing discrepancies by promptly investigating and resolving any variances in reported figures.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Medicare Billing Specialist

North Canton Medical Center
10.1990 - 07.1995
  • Collaborated with healthcare providers to obtain necessary documentation for accurate Medicare billing.
  • Managed Medicare claims, ensuring timely submission and payment for medical services rendered.
  • Maintained up-to-date knowledge of changing Medicare regulations and guidelines, ensuring accurate and compliant billing practices.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.

Education

High School Diploma -

Massillon Washington High School
Massillon, OH
05-1990

Skills

  • Self motivation
  • Task prioritization
  • Analytical thinking
  • Adaptability
  • Effective written and verbal communication
  • HIPAA compliance
  • Recordkeeping
  • Math skills and analytics
  • Strong leadership
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills

Certification

  • CPAT - Certified Patient Account Technician

Timeline

Supervisor of Patient Services

Alliance HealthCare Services/Akumin
10.2012 - Current

Cash Control Clerk

Alliance HealthCare Services
05.2001 - Current

Cash Control Clerk

Doctors Hospital
07.1995 - 05.2001

Medicare Billing Specialist

North Canton Medical Center
10.1990 - 07.1995

High School Diploma -

Massillon Washington High School

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