Dawn Flores
Corpus Christi ,TX
Summary
Dedicated professional Excited to contribute valuable experience and drive success. Eager to exceed expectations, deliver results, and make a meaningful impact in a challenging work environment as part of a dynamic team.
Overview
16
16
years of professional experience
Work History
Referral Specialist
South Texas Bone & Joint
02.2012 - 03.2020
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Contributed to the development of referral policies and procedures, enhancing departmental operations.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
Front Desk Receptionist
Orthopaedic Center of Corpus Christi
04.2010 - 02.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected copays, coinsurance fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Office Specialist
Coastal Bend Pain Management
09.2007 - 04.2010
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Scheduled appointments, sent reminders and updated master calendar.
- Greeted, registered, and checked in patients.
- Verified insurance benefits
Server
The Bayou Grill
05.2004 - 08.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - Certified Office Specialist
Kaplan College
Corpus Christi, TX09.2007
Diploma - undefined
Richard King High School
05.1996
Skills
- Type 95 WPM
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Patient confidentiality
- Physician authorizations
- Appointment scheduling
- Appointment reminders
- Multi-line phone proficiency
- Medical terminology knowledg
- HIPAA regulations
- Accurate documentation
- Electronic patient charts
- Referring physician communication
- Referral tracking
- Insurance precertification processes
- Customer service
- Problem-solving
- Organization and time management
Timeline
Referral Specialist
South Texas Bone & Joint
02.2012 - 03.2020
Front Desk Receptionist
Orthopaedic Center of Corpus Christi
04.2010 - 02.2012
Front Office Specialist
Coastal Bend Pain Management
09.2007 - 04.2010
Server
The Bayou Grill
05.2004 - 08.2007
Diploma - undefined
Richard King High School
Diploma - Certified Office Specialist
Kaplan College