Dawn Floyd
Sorrento
Summary
Results-driven Mid Market Account Executive known for high productivity and efficient task completion. Possess specialized skills in strategic sales planning, customer relationship management, and market analysis. Excel in communication, negotiation, and problem-solving to achieve sales targets and foster strong client relationships. Demonstrated ability to lead cross-functional teams and drive revenue growth.
Overview
12
12
years of professional experience
Work History
Senior Mid-Market Account Executive
Brightspeed
Remote
11.2022 - Current
- Maximized account revenue by implementing effective upselling strategies for existing clients.
- Streamlined sales processes to increase efficiency and reduce time spent on administrative tasks.
- Streamlined work order flow from start to finish by working with Operations to ensure a seamless transition.
- Mentored junior team members by sharing best practices in account management techniques that led to improved overall team performance.
- Exceeded annual sales targets consistently, demonstrating a strong commitment to achieving both personal and company goals in the mid-market segment.
- Established strong relationships with key stakeholders in each account to foster long-term partnerships.
- Provided tailored solutions for each client based on thorough understanding of their unique challenges and objectives.
- Increased overall client retention rate by proactively identifying at-risk accounts and implementing strategic plans to address their concerns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Customer Success Representative
Lumen Technologies
Apopka
04.2019 - 11.2022
- Collaborated with cross-functional teams to resolve customer issues promptly.
- Provided product knowledge and support to enhance customer satisfaction levels.
- Conducted training sessions for new team members on best practices.
- Utilized CRM software to track customer interactions and follow-ups efficiently.
- Developed resources and documentation for common customer queries and solutions.
- Fostered long-term relationships with clients through proactive communication strategies.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
- Managed multiple projects concurrently while meeting tight deadlines.
- Provided exceptional customer service and technical support to customers via phone, email, and chat.
- Analyzed customer feedback to make recommendations for process improvements.
Senior Professional Sales Representative
Lumen Technologies
Apopka
09.2017 - 04.2019
- Customized value propositions based on individual client requirements, delivering tailored solutions that resonated with target audiences.
- Utilized CRM software to track leads, follow-ups, and other essential data points for improved pipeline management.
- Leveraged strong communication and interpersonal skills to build rapport with diverse clientele, fostering a positive customer experience.
- Exceeded sales targets consistently through effective territory management and prioritization of high-potential accounts.
- Managed complex sales cycles involving multiple decision-makers, leading to successful closure of high-value deals.
- Mentored junior sales representatives, contributing to their professional growth and overall team success.
- Initiated cross-selling efforts that maximized revenue from existing accounts by identifying additional product or service opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Inside Sales Representative
Bright House Networks / Spectrum
Orlando
01.2014 - 09.2017
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
Education
Business Management -
Seminole State College of Florida
Sanford, FLSkills
- CRM proficiency
- Industry expertise
- Customer service expertise
- Teamwork and collaboration
- Detail-oriented
- Data-driven insights
- Client onboarding
- Project management
- Problem solving
- Excellent communication
- Time management abilities
- Mentoring skills
Accomplishments
• Achieved 109% to 170% YTD in sales through effectively helping and building relationships with existing and new clients.
• Sales Circle of Excellence recipient multiple times.
• Grew Total Base Revenue by 10% year over year by cultivating existing clients and onboarding new clients.
• Proven results through building customer relationships.
• Sales Circle of Excellence recipient multiple times.
• Grew Total Base Revenue by 10% year over year by cultivating existing clients and onboarding new clients.
• Proven results through building customer relationships.
Timeline
Senior Mid-Market Account Executive
Brightspeed
11.2022 - Current
Customer Success Representative
Lumen Technologies
04.2019 - 11.2022
Senior Professional Sales Representative
Lumen Technologies
09.2017 - 04.2019
Senior Inside Sales Representative
Bright House Networks / Spectrum
01.2014 - 09.2017
Business Management -
Seminole State College of Florida