Summary
Work History
Education
Skills
Timeline
Generic

Dawn Forsberg-Manchester

Lewisville,TX

Summary

Effectively manage personnel and business operations to handle workcenter needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and hardworking assistant manager with over 25years of experience directing retail and food service. Well-rounded leader with talent for supervising employees and inventory. Swift problem solver with quick and effective solutions to wide array of issues. Ambitious manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Work History

Assistant Deli Manager

Kroger
10.2017 - 09.2020
  • Inventoried food products and associated materials on weekly basis.
  • Increased sales 20% through suggestive selling of promotional items.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.

Overnight Manager

McDonald's
04.2015 - 10.2017
  • Trained and mentored new and existing staff to achieve best practices.
  • Implemented cost-saving measures to increase profit margins by at lease 10%.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.

Assistant Manager

CVS Pharmacy
03.2013 - 01.2015
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.

Department Manager

Walmart
10.1998 - 10.2011
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued increasing profit by 100% by developing strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

No Degree - Medical Radiologic Technology

North Central Texas College
Corinth, TX
03.2012

No Degree - Supply

United States Navy
Grand Prairie, TX
05.1996

No Degree - Accounting And Business Management

Delgado Community College
New Orleans, LA
05.1986

No Degree - General Studies

Southeastern Louisiana University
Hammond, LA
12.1984

No Degree - General Studies

Delgado Community College
New Orleans, LA
08.1983

Skills

  • Profit and Loss
  • Production and Time Sequencing
  • Inventory Accuracy
  • Portion Control
  • Schedule Crew Members
  • Shrink Minimization
  • Work Station Assignments
  • Supply Ordering and Management
  • Pricing Standards
  • Station Preparation
  • Machinery Upkeep
  • Purchasing Strategies
  • Sales Promotion
  • Customer Service
  • Cost Control
  • Cleaning and Sanitation

Timeline

Assistant Deli Manager

Kroger
10.2017 - 09.2020

Overnight Manager

McDonald's
04.2015 - 10.2017

Assistant Manager

CVS Pharmacy
03.2013 - 01.2015

Department Manager

Walmart
10.1998 - 10.2011

No Degree - Medical Radiologic Technology

North Central Texas College

No Degree - Supply

United States Navy

No Degree - Accounting And Business Management

Delgado Community College

No Degree - General Studies

Southeastern Louisiana University

No Degree - General Studies

Delgado Community College
Dawn Forsberg-Manchester