Dawn Forsyth
Hernando,MS
Summary
Dynamic and detail-oriented Secretary at DeSoto County Schools, skilled in office administration and vendor relations. Successfully enhanced communication processes and improved operational efficiency through innovative document management and proactive problem-solving. Recognized for exceptional organizational abilities and a commitment to confidentiality, consistently surpassing team goals and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Secretary
DeSoto County Schools
09.2021 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to school employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance school processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated student contacts with information to keep records current.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
General Studies
Rogers State University
Claremore, OKHigh School Diploma -
Dewey High School
Dewey, OK05-2003
Skills
- Office correspondence
- Letter writing
- Phone reception
- Document preparation
- Confidentiality
- Filing experience
- Data verification
- Executive support
- Database administration
- Organization
- Calendar management
- Supply ordering
- Office administration
- Multi-line phone systems
- Appointment scheduling
- Complex Problem-solving
- Meeting coordination
- File systems management
- Verbal and written communication
- Teacher relations
- Meeting support
- Mail distribution
- Appointment coordination
- Vendor relations skills
- Phone etiquette
- Office staff leadership
- Task prioritization
- Customer service
- Keyboarding skills
Timeline
Secretary
DeSoto County Schools
09.2021 - Current
General Studies
Rogers State University
High School Diploma -
Dewey High School
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