DAWN FOSTER
Concord,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Benefit Disability Leave Associate
Apex System Temp Service Client : Amazon
Charlotte, NC
03.2022 - 07.2022
- Serve as the first point of contact for leave of absence administration, communicates with employees regarding leaves of absence and / or modify their work schedule.
- Ensure that employees are aware of there responsibilities throughout the LOA ( leave of absence ) process, to include documentation & ICD 10 codes.
- Document case notes to ensure pending / approval claim processes are submitted. Adhere to company leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
HUMAN RESOURCES COORDINATOR
CHARTER SPECTRUM COMMUNICATIONS
Charlotte, NC
01.2020 - 02.2022
- Effectively manages workman compensation claims ensuring critical concerns & inquiries are readily addressed
- Commissioned to lead & structure HR calls concerning escalations, best practices, & new processes
- Introduced business driven guidance to upper management & department leads regarding leave of absence processes, policies, and state regulations which contributed to smoother transitions for employees on leave
- Facilitates the navigation and accurately records the information for several business systems & applications
- Efficiently applies knowledge of HR programs, policies & plans to resolve employee requests and/or concerns
- Well-versed in state specific regulations applicable to various HR matters such as FMLA, Disability, Claims, etc
- Conducts onboarding for new employees and assists in efforts dedicated to the retainment of staff
- Catalogues the case management system for the processing of documentation, reports, & employee records.
CLAIMS REPRESENTATIVE
VOYA FINANCIAL
Tempe, AZ
04.2019 - 08.2019
- Managed sensitive medical insurance claim documentation while tracking & safeguarding patient information
- Praised for my ability to resolve difficult billing issues concerning clients requiring strategic investigations
- Resolved 100+ claim inquiries per week via phone and/or email from patients & healthcare providers regarding confidential information which resulted in consistently meeting our targeted end goals for our department.
CUSTOMER SERVICE TEAM LEAD
THE HOME DEPOT
Tempe, AZ
11.2017 - 08.2019
- Resolved customer complaints w/ proactive & reactive responses resulting in increased customer satisfaction
- Developed employee grievance solutions through corrective & preventive actions increasing retention rates
- Exceeded expectations of meeting service milestones by developing long-lasting customer relationships
- Transformed 1:1 meetings into group collaborations which according to 85% of the team was more effective
- Successfully coordinated with the distribution team regarding unexpected changes to determine the best method of transportation in favor of the integrity of customer’s original delivery date.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Claims Specialist
AllState
Charlotte, NC
11.2015 - 03.2017
- Effectively resolved claims complying with both quality & company standards reducing loss ratio for company
- Consistently exceeded qualitative & quantitative goals regarding client phone calls & documentation processing
- Spearheaded claim investigations and evaluations applying technical knowledge and human relations skills to decide on the most effective and fair determinations regarding eligibility for clients’ cases.
- Conducted full claim investigations and reported updates and legal actions.
CLIENT SERVICES SPECIALIST
SAIA LTL FREIGHT
Charlotte, NC
08.2014 - 03.2015
- Revolutionized the processes for expediting shipments, re-consignments, tracing & other inquiries for inbound and outbound freight shipments by providing superior skillset demonstrations as examples to colleagues
- Successfully strengthened and maintained the customer-company relationship with 30+ trucking companies
- Please note any small employment gap is due to relocation and/or temporary positions held while transitioning and were unrelated to the field at hand
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Jane Addams Vocational High School
Bronx, NY10.1984
Skills
- Leave of Absence Workers Compensation State Leave of Absence Policies Family & Medical Leave Act (FMLA)
- Benefits Plan Options & Eligibility Enrollment Onboarding Administration Timekeeping
- Timecard Coding Background Checks Human Resources FAQ Short-Term Disability HR Policies & Procedures
- Culture Change Compensation Designs Employee Development Onboarding & Orientation Adaptability & Flexibility
- Written & Verbal Communication Employee & HR Liaison Retention Methods Employment Law
- Employee Relations Training & Development Organizational Development
- TECHNICAL SKILLS
- Basic IT Skills Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Publisher, Word), Google Suite (Gmail), Vendor and Data Management , HRIS, Slack, Workday and Salesforce
- Hangouts, Meet, Sheets, Docs, Slides, Forms, Sites, Calendar), Adobe Suite, AS400, 11500 Keystrokes/hr
- HR Software HR Data [PeopleSoft], Applicant Tracking System [Brass Ring], Case Management Tracking [HR Helpdesk],
- Sedgwick, ViaOne Express, and Employment State Insurance Scheme (ESIS) Workman’s Compensation
- Other/Admin Documentation Management, Report Preparation, Confidential Correspondence, Sensitive Information,
- Conflict Resolution, Morals & Ethics, Social Perceptiveness, Critical Thinking, Judgement/Decision Making
- Time Management, Complex Problem Solving, Management of Material Resources, Service Orientation
Timeline
Benefit Disability Leave Associate
Apex System Temp Service Client : Amazon
03.2022 - 07.2022
HUMAN RESOURCES COORDINATOR
CHARTER SPECTRUM COMMUNICATIONS
01.2020 - 02.2022
CLAIMS REPRESENTATIVE
VOYA FINANCIAL
04.2019 - 08.2019
CUSTOMER SERVICE TEAM LEAD
THE HOME DEPOT
11.2017 - 08.2019
Claims Specialist
AllState
11.2015 - 03.2017
CLIENT SERVICES SPECIALIST
SAIA LTL FREIGHT
08.2014 - 03.2015
High School Diploma -
Jane Addams Vocational High School
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