Dawn Foster
Beech Grove,IN
Summary
Accomplished hospitality professional with extensive experience at Chili's Bar & Grill, demonstrating exceptional guest engagement and hospitality service expertise. Proven track record in enhancing customer satisfaction and resolving complaints swiftly, showcasing strong verbal communication and problem-solving skills. Excelled in high-pressure environments, significantly improving team productivity and customer service standards.
Overview
8
8
years of professional experience
Work History
Server
Chilis's Bar and Grill
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Certified Shift Leader
Chilis Bar & Grill
12.2020 - 05.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Server/Certified Server Trainer/To-Go Specialist
Chilis Bar and Grill
09.2016 - 12.2020
- Observed participants and provided corrective measures for skill improvement.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host
Chilis Bar & Grill
05.2016 - 09.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Certification - IT Support Specialist
Pima Community College
Tucson, AZ05.2025
High School Diploma -
Jennings County High School
North Vernon, IN05.2016
Skills
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Menu Memorization
- Positive Attitude
- Strong verbal and written communication
- Problem-Solving
- Flexible Schedule
Hobbies
Hiking
Reading
Cooking
Traveling
Writing
Timeline
Server
Chilis's Bar and Grill
11.2021 - Current
Certified Shift Leader
Chilis Bar & Grill
12.2020 - 05.2021
Server/Certified Server Trainer/To-Go Specialist
Chilis Bar and Grill
09.2016 - 12.2020
Host
Chilis Bar & Grill
05.2016 - 09.2016
Certification - IT Support Specialist
Pima Community College
High School Diploma -
Jennings County High School
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