Dawn Franchi
Lindenhurst,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Payable
Buxton Medical Equipment
06.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Quoted prices, credit terms and other bid specifications.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Scheduling Coordinator
MES Solutions
05.2017 - 06.2019
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.1991
Skills
- Sales Reporting
- Managing Multiple Tasks
- Time Management
- Customer Relationship Management
- Account Management
- Documentation
- Prioritizing Workflows
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Client Relations
Timeline
Account Payable
Buxton Medical Equipment
06.2019 - Current
Scheduling Coordinator
MES Solutions
05.2017 - 06.2019
High School Diploma -
Lindenhurst Senior High School
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