Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dawn Freese

Dawn Freese

Champaign,IL

Summary

Dynamic and results-driven professional with extensive experience in restaurant management. Proven expertise in customer service and food safety compliance, leading to improved guest satisfaction scores. Skilled in employee supervision and inventory management, successfully reducing waste and optimizing operational efficiency. Committed to fostering a collaborative team environment.

Overview

14
14
years of professional experience

Work History

Assistant Deli Manager

Harvest Market
05.2024 - Current
  • Assisted in daily deli operations, ensuring compliance with food safety standards.
  • Supported inventory management by tracking stock levels and identifying reorder needs.
  • Learned to prepare a variety of deli products, enhancing product knowledge and customer service skills.
  • Collaborated with team members to maintain cleanliness and organization of the deli area.
  • Engaged with customers to provide recommendations and ensure satisfaction with products offered.
  • Adapted quickly to changing priorities during peak hours, maintaining efficient workflow in the deli section.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.

Store Leader

Parkers Kitchen
02.2020 - 05.2024
  • Managed daily store operations to ensure optimal customer experience and satisfaction.
  • Trained and developed team members to enhance service delivery and productivity.
  • Implemented effective merchandising strategies to maximize product visibility and sales.
  • Analyzed sales trends to optimize inventory management and reduce stock discrepancies.
  • Utilized point-of-sale systems for transaction processing, ensuring accuracy in cash handling procedures.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.

Restaurant General Manager

Loves Travel Stop
01.2015 - 05.2020
  • Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
  • Developed and implemented training programs for staff to enhance service quality and operational efficiency.
  • Managed inventory control systems, optimizing stock levels and reducing waste significantly.
  • Led team meetings to drive performance improvements and foster a collaborative work environment.
  • Established customer service standards, resulting in improved guest satisfaction scores.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.

Restaurant General Manager

Hardees
01.2012 - 01.2015
  • Mentored junior managers, fostering leadership skills and promoting career growth within the team.
  • Coordinated marketing efforts to increase local engagement and boost overall restaurant visibility.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.

Education

No Degree - Business Management

Joliet Junior College
Joliet, IL

High School Diploma -

Cornell High School
Cornell, IL
05-1981

Skills

  • Customer service
  • Customer engagement
  • Food preparation
  • Employee supervision
  • Food safety compliance
  • Health and safety regulations
  • Sanitation standards
  • Task delegation
  • Scheduling coordination
  • Product rotation
  • Profit and loss
  • Communication
  • Budgeting and cost control
  • Catering services
  • Ordering supplies

Timeline

Assistant Deli Manager

Harvest Market
05.2024 - Current

Store Leader

Parkers Kitchen
02.2020 - 05.2024

Restaurant General Manager

Loves Travel Stop
01.2015 - 05.2020

Restaurant General Manager

Hardees
01.2012 - 01.2015

No Degree - Business Management

Joliet Junior College

High School Diploma -

Cornell High School

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