Dawn Fromm
Strasburg,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Unit Director
UPMC Lititz
Lititz, PA
07.2017 - Current
- Effectively supervised staff of 92 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
- Maintained staffing during busy periods by creatiive employee schedules.
- Recruiting and hiring capable staff members.
Clinical Coordinator
UPMC Pinnacle Lititz
Lititz, PA
07.2009 - 07.2017
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Developed and adjusted work schedules for all staff.
- Supervised and managed daily activities of clinical team consisting of physicians, nurses and support staff.
Nurse Manager
Heart Of Lancaster Regional Medical Center
Lititz, PA
08.2004 - 07.2009
- Investigated resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 48 nurses and nursing activities in 148-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Nurse Manager
Community Hospital Of Lancaster
Lancaster , PA
04.2002 - 08.2004
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 45 nurses and nursing activities by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Staff Nurse, Labor and Delivery
Community Hospital Of Lancaster
Lancaster, PA
06.1986 - 04.2002
- Precepted new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Education
Master of Science - Nursing Administration
University of Phoenix
Phoenix, AZ08.2020
Bachelor of Science - Nursing
University of Phoenix
Phoenix, AZ03.2010
Associate of Science - Nursing
Lancaster General School of Nursing
Lancaster, PA05.1986
Skills
- Employee Performance Evaluations
- Interpersonal Communication Skills
- Employee Work Scheduling
- Policy and Program Development
- Employee Recruitment and Hiring
Certification
RNC-Inpatient Obstetrics
Timeline
Unit Director
UPMC Lititz
07.2017 - Current
Clinical Coordinator
UPMC Pinnacle Lititz
07.2009 - 07.2017
Nurse Manager
Heart Of Lancaster Regional Medical Center
08.2004 - 07.2009
Nurse Manager
Community Hospital Of Lancaster
04.2002 - 08.2004
Staff Nurse, Labor and Delivery
Community Hospital Of Lancaster
06.1986 - 04.2002
Master of Science - Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Lancaster General School of Nursing
RNC-Inpatient Obstetrics
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