Dawn Fugate

• Utilize active listening and communication skills to address customer inquiries and escalate issues to Supervisor.
• Provide outstanding service to new and current customers by
  attending to concerns and developing solutions.
• Manage 40 + high-volume of inbound and outbound customer calls.
• De-escalate customer concerns, maintaining calm, friendly demeanor.
• Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls
• Resolve Customer issues on first call resolution.

. Adhere to strict quality control policies and

procedures during customer interactions.

. Create impactful relationships with customers

and improve business development with

product knowledge.

. Ensure compliance with company policies and

legal regulations related to customer care activities.

. Utilize strong communication and active listening

to customers and responding with empathy.

. Develop product knowledge to provide detailed

information about products and services offered.

. Assist in developing marketing campaigns targeted

at increasing sales volume from existing customers.

. Navigate multiple computer systems and

applications and utilized search tools to find information.

. Implement lesson plans and daily classroom schedules in

accordance with curriculum and programming.

. Demonstrate knowledge of early childhood

education standards and best practices.

. Attend and participate in staff meetings and required

training.

. Collaborate with parents and guardians

regarding their child's progress, behavior issues

or other concerns.

. Assess student performance using observations,

anecdotal notes, portfolios.