Dawn Furlow
Keizer,OR
Summary
Dynamic US HIM Associate at R1RCM, recognized for enhancing team productivity through innovative project management tools and optimizing processes to reduce costs. Skilled in data integrity and customer service, with a strong focus on accuracy and collaboration, driving significant improvements in operational efficiency and patient satisfaction. Also lots of experience working different positions through out the kitchen. I work closely with patients and their diets.
Overview
24
24
years of professional experience
Work History
US HIM Associate
R1RCM - Through St. John's Health System
07.2024 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Data Integrity Specialist
Providence Portland Medical Center
06.2021 - 07.2024
- Established proactive monitoring systems to detect potential data integrity issues before they escalated.
- Contributed significantly towards maintaining the confidentiality, integrity, and security of sensitive organizational data through robust privacy policies implementation.
- Optimized database performance by refining indexing strategies and implementing necessary updates.
- Enhanced data accuracy by implementing efficient validation processes and quality checks.
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Performed systems and data analysis using variety of computer languages and procedures.
- Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
- Validated warehouse data structure and accuracy.
- Streamlined data entry procedures for improved consistency and reduced human error.
Dietary Aide
Providence Willamette Falls Hospital
05.2001 - 06.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Utilized POS system to receive and process food and beverage orders.
- Observed diners to respond to additional requests and determine when meal completed.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
Education
GED -
Molalla High School
Molalla, OR05-1996
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Customer interaction
- MS office
- POS system operation
- Point of sale operation
- Multitasking and organization
- Problem-solving abilities
- Team collaboration
- Reliable and punctual
- Adaptability and flexibility
- Verbal and written communication
- Cross-functional teamwork
- Data entry
- Courteous and professional
Timeline
US HIM Associate
R1RCM - Through St. John's Health System
07.2024 - Current
Data Integrity Specialist
Providence Portland Medical Center
06.2021 - 07.2024
Dietary Aide
Providence Willamette Falls Hospital
05.2001 - 06.2021
GED -
Molalla High School
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