Dawn G

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Create estimates and collect the appropriate amount from patients.

Build a relationship with Oncology and Labor and Delivery team to effectively register patients and get compassionate and effective care.

Build relationships with Dr's offices to ensure patient insurances and records are up to date and authorizations are obtained if needed.

Complete all assigned duties in a timely and efficient manner.

Assist in any way needed during downtime to ensure patient care is timely and effective.

Comprehension for SNAP, TANF, CHIP and Medicaid programs. Interview clients,their families,or authorized representatives to gather information to use in determining benefit eligibility.

Obtain,verify and calculate income and resources to determine client financial eligibility for social services programs.

Responsible for explaining program benefits and requirements to clients and/or advisor staff as necessary. Resolve problems and complaints. Skill in developing and evaluating policies and procedures. Aptitude in problem solving and independent decision making.

Process, monitor, review, and communicate case status and changes to clients, their families or authorized representatives.

Ran QA checks on new advisors to ensure comprehension of policies and procedures.

Supervised new advisors to help troubleshoot and create ways to help advisors to reach goals and meet all QA expectations.

Created the employee morale committee called the Spark Plugs to build teamwork and employee morale. Listen to concerns and come up with solutions within policy and guidelines.

S

Carried out supervisory responsibilities including but not limited to recruiting, hiring, on-boarding and training new employees as well as supervising, coaching and development of photography staff including routine performance evaluations.

Developed, managed and promoted a positive team culture.

Developed effective open door policies for employees to express concerns and effective ways to address those concerns.

Multi tasked under tight deadlines and created effective ways to shift priorities in order to meet those deadlines.

Safeguarded and properly handled all company equipment and money.

Provided feedback to other photography leaders to help manage performance.

Attended regular meetings with photography leaders to review and discuss quality,review new policies and discuss any changes and concerns.