Dawn Gaines
Martinsburg,WV
Summary
Experienced professional seeking a dynamic position to utilize skills and knowledge. Motivated by challenging opportunities in a positive work environment that fosters achievement.
Overview
12
12
years of professional experience
Work History
Customer Service
Sterling Courier
09.2013 - Current
- Exhibited expertise in efficient and accurate data entry.
- Generated client orders through various means such as web platforms, emails, and verbal communications.
- Create an escalation for track and trace which includes missing shipments, failed to load, damaged shipments and customer complaints.
- Facilitated efficient transportation solutions for various destinations.
- Efficiently dispatched agents for pickups and deliveries.
- Provided guidance and support to newly hired staff members during their onboarding process.
- Excellent with client communications.
- Assisted with duties on both the domestic desk and international desk.
- Demonstrated proficiency in implementing all necessary customer-specific procedures.
- Thoroughly observed and executed all given instructions, whether communicated verbally or in writing.
Customer Service Agent
JetBlue
01.2013 - 11.2013
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Ensured efficient check-in process for passengers and their luggage.
- Managed logistics coordination for loading and unloading passenger aircraft.
Security Screen Officer
TSA
11.2012 - 02.2013
- Ensured accuracy in reviewing travel documents and identifications
- Conducted a range of screening procedures
- Identified and closely monitored individuals demonstrating concerning behavior that may have posed a threat to the screening process.
Education
L.P.N -
Western Suffolk BOCE
East Northport, NY01.2007
Brentwood Sonderling High School
Brentwood, NY01.1998
C.N.A -
Easter Suffolk BOCES
Bellport, NY01.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Outlook
- Order Processing
- Documentation
- Prioritization
References
References available upon request
Timeline
Customer Service
Sterling Courier
09.2013 - Current
Customer Service Agent
JetBlue
01.2013 - 11.2013
Security Screen Officer
TSA
11.2012 - 02.2013
L.P.N -
Western Suffolk BOCE
Brentwood Sonderling High School
C.N.A -
Easter Suffolk BOCES
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