Dawn Galyk
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Rep/Supervisor
QC Financial
09.2013 - 04.2014
- Processed loans, handled money transactions, responsible for opening and closing, made money orders, collections, data entry, filing, customer service, processed payments, basic office duties
- Developed systems to efficiently track loan documents and enhance accuracy.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained thorough knowledge of industry regulations, keeping abreast of changes in order to provide accurate guidance to both internal team members and external clients.
- Delivered prompt and accurate responses to client inquiries, fostering strong relationships and repeat business.
Cashier
Target
08.2012 - 09.2013
- Operated cash register, credit sales, customer service, returns, refunds, exchanges
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Sam's Club
03.2011 - 01.2012
- Operated cash register, scanned item, lifted and transferred heavy items, membership sales, credit sales, responsible for counting down till at the end of each shift, customer service
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
Custodian
Weber State University
01.2008 - 05.2008
- Cleaned bathrooms, class rooms, offices, mopped, dust mopped, vacuumed
- Kept building spaces premises clean inside and outside.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Cashier/smoothie Maker
Orange Julius
10.2007 - 01.2008
- Took orders, handled cash and credit cards, prepared smoothies, cleaned
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Inbound Call Center Representative
Teleperformance USA
03.2007 - 06.2007
- Inbound calls, assisted members with their online accounts, sold high speed internet, credit card processing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Inbound Call Center Representative
Convergys
11.2006 - 03.2007
- Inbound sales calls, handled personal information, credit card processing, credit card applications
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Educated customers on company systems, form completion, and access to services.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided customers with product information and answered inquiries to provide top-quality service.
Food and Beverage Cashier
Burger King
04.2006 - 11.2006
- Portioned and wrapped food to place directly on plates for service to patrons.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Replaced CO2 tanks and soda syrups when depleted.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
ROY HIGH SCHOOL
Roy, Utah01.2005
Skills
- Customer service
- Cashiering
- Data entry
- Retail
- Janitorial/Housekeeping
- General office
- Food service
- Sales
- Priority management
- Money Handling
- Positive Customer Engagement
- Attention to Detail
References
- SherRon Beard 801-644-9035
- Kenzie Kerkman 801-668-2486
- Kristie Ashton 801-309-6967
Timeline
Customer Service Rep/Supervisor
QC Financial
09.2013 - 04.2014
Cashier
Target
08.2012 - 09.2013
Cashier
Sam's Club
03.2011 - 01.2012
Custodian
Weber State University
01.2008 - 05.2008
Cashier/smoothie Maker
Orange Julius
10.2007 - 01.2008
Inbound Call Center Representative
Teleperformance USA
03.2007 - 06.2007
Inbound Call Center Representative
Convergys
11.2006 - 03.2007
Food and Beverage Cashier
Burger King
04.2006 - 11.2006
High School Diploma -
ROY HIGH SCHOOL
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