Dawn Garner
Pensacola
Summary
At Navy Federal Credit Union, I excel as a Learning Solutions Architect, crafting innovative onboarding curriculums and enhancing the General Assembly Project. My expertise in effective facilitation and collaborative teamwork, coupled with a knack for creative problem-solving, significantly contributed to the success of the New Employee Orientation Program and General Assembly Upskilling Project. I consistently demonstrate a commitment to continuous improvement and excellence in training delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Learning Solutions Architect
Navy Federal Credit Union-Heritage Oaks
03.2011 - Current
- Developed comprehensive onboarding curriculum, identifying areas for improvement and adapted training content accordingly on the L&TD Onboarding Team,
- Conducted comprehensive orientation sessions covering company culture, policies, procedures, benefits and key systems.
- Provided ongoing support to new hires, addressing questions and concerns throughout the onboarding process to accelerate their integration into the company culture.
- Onboarded and mentored newly hired facilitators, sharing best practices and providing guidance to help them adapt to their new roles successfully while fostering professional growth within the team.
- Managed course delivery by scheduling presentations, preparing training materials, managing enrollment roster, and other logistical support required for successful learning.
- Researches and responds to customer inquiries in the My HR Service Center Portal.
- Collaborated with development teams to design scalable and efficient courses tailored to both the organization and stakeholder requirements.
- Championed a culture of continuous improvement by providing feedback and updates to Instructional Design and peers regarding course materials to ensure accuracy and relevance including facilitator guides, PowerPoints, job aids and supportive materials.
- Serves as project assistant to the Upskilling Team Manager to enhance the General Assembly project, streamlining communication between team members and stakeholders.
- Contributes to successful General Assembly project outcomes by providing valuable input during planning, execution, monitoring, controlling, and closure phases.
- Assists in conducting post-project evaluations to identify areas for improvement and implement best practices moving forward.
- Developed strong working relationships with customers and vendors to foster collaboration throughout the General Assembly project lifecycle.
Education
Bachelor of Arts - Political Science And Communication
Ohio Northern University
Ada, OHMaster of Arts - Communication And Leadership
The University of West Florida
Pensacola, FLSkills
- Effective Facilitation Strategies
- Experienced Training Presenter
- Collaborative Teamwork
- Subject matter expertise
- Online Learning Environment
- Creative problem solving
- Proficient in Verbal and Written Communication
- New Employee Development
- Flexible Problem Solver
Certification
ATD Master Trainer
Neuroleadership Institute Certification
Myers-Briggs Type Indicator Certification
EQi Emotional Intelligence Certification
DISC and Advanced DISC Certification
Timeline
Learning Solutions Architect
Navy Federal Credit Union-Heritage Oaks
03.2011 - Current
Bachelor of Arts - Political Science And Communication
Ohio Northern University
Master of Arts - Communication And Leadership
The University of West Florida
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