Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Dawn Gasper

Redding,CT

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Residence Inn by Marriott
Norwalk , CT
10.2018 - 08.2021
  • Opening General Manager of newly constructed boutique property with 102 guest suites
  • Led weekly production and operation contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained accounts with customers and suppliers through relationship development.
  • Maximized efficiency by training and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Designed modern employee recognition program which boosted productivity and improved morale.

General Manager

Residence Inn by Marriott
Shelton, CT
08.2013 - 10.2018
  • Manage all operations in extended stay property with 96 guest suites with full kitchens
  • Successfully led hotel to achieve Marriott Quality Assurance BSA Performance score of 96.8% (Green), increase of 20.5%
  • Responsible for maximizing revenues that resulted in 14.8% RevPar index growth for 2015
  • Prepare and monitor annual and monthly budget, forecast, and P&L statements in order to control costs and maximize profit
  • Directorial responsibility for all departments, including housekeeping, F & B, and engineering to ensure quality assurance; maximizing Guest Voice Scores and ensuring guest satisfaction
  • Perform Accounts Receivable; Accounts Payable; Payroll and all Human Resources related tasks
  • Favorably integrated new Marriott F & B initiatives, maintaining guest satisfaction, while remaining within budgetary guidelines
  • Lead sales effort to maximize extended stay occupancy by developing rate strategy and inventory controls in order to ensure proper mix of production for hotel

Education

Bachelor of Arts - Business Management

Mount Saint Mary College
Newburgh, NY
05.2006

Skills

  • Exceptional Customer Service Management & Employee Leadership
  • Excellent Verbal and Written Communication
  • Effective Business Leadership and Relationship Building
  • Detail-oriented and strategic thinking
  • Ability to work under pressure in demanding situations
  • Excellent Time Management and organizational skills
  • Budget development and control
  • Problem Anticipation and Resolution
  • Payroll Administration and Timekeeping
  • Recruitment and Hiring
  • Staff training/development
  • Project Management

Accomplishments


Received Highest Associate Satisfaction Score Award in 2019

Received Highest Quality Assurance Score Award in 2017

Received Highest Room Revenue increase over budget Award in 2016

Received Hotel of the Year Award in 2006 & 2007

Certification

Certified Pool Operator T.I.P.S Certified Food Safety Certified Connect U Operational Excellence RI, Connect U Hospitality Leadership Excellence RI Conner U Strategic Alignment Connect U Business Management Marriott International Sales Edge extended classroom course certified

Timeline

General Manager

Residence Inn by Marriott
10.2018 - 08.2021

General Manager

Residence Inn by Marriott
08.2013 - 10.2018

Bachelor of Arts - Business Management

Mount Saint Mary College

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Dawn Gasper