Dawn M. Gautier
Radcliff,KY
Summary
Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.
Overview
12
12
years of professional experience
Work History
Sr. Specialist of Litigation and Customer Solutions Coordinator, Collections
Diversified Financial Services, LLC (DFS Finance Also Known as a Division of First National Bank of Omaha)
Omaha, NE
05.2019 - Current
- Prepare client files for the Vice President of Litigation to send to the company lawyer
- This includes contracts, company lien filings, credit reports, contracts, default and letters of acceleration, notarize documents
- These files are compiled for repossessions, bankruptcies, notice of sales and other legal matters
- Creating default, acceleration, notice of sale letters and other legal documents.
- Running credit bureau reports
- Checking Pacer for bankruptcy filings and any additional documentation that is needed to file claims, etc.
- Posting legal bills to customer accounts
- Taking payments on legal accounts
- Assisting other departments with running lien searches, credit reports, searching for titles, releasing liens on property or titled equipment
- Understanding of legal lien filings and documentation
- Lien searches using CSC (Corporation Service Company)
- Termination and continuation of legal liens through CSC (Corporation Service Company)
- Releasing titles using Vintek/Dealertrack
- Processing payments DirectCheck/FTNI
- Taking phones calls and emails from customers, dealers, law firms
- Ensuring that all legal tasks are completed on time
- Training new hires on Sentryfile, IL10, Vintek, CSC, OneTalk, Aircall
- Developed strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Facilitated team collaboration tools, improving communication and efficiency across departments.
- Enhanced team skill sets with targeted training programs, elevating overall productivity and project outcomes.
- Followed all company policies and procedures to deliver quality work.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Kept high average of performance evaluations.
Insurance Compliance and Customer Solutions
Diversified Financial Services, LLC
09.2018 - 05.2019
- Tasked with obtaining proper insurance coverage per the customers contractual agreement
- Tasked with contacting the customers insurance agencies or the customer for proof of coverage per the contractual agreement
- Force place insurance coverage and bill the customer accordingly
- Tasked with answering emails and phone calls from customers needing assistance with their contracts, payments, billing and insurance questions, releasing liens, filing lien continuations, and termination of liens
- Processed insurance mail, emails and faxes and updated contracts in IL10 accordingly
- Made outgoing calls to agents and customers for proof of insurance coverage
- Brought insurance back into compliance within three months of being hired
- Handled incoming calls from customers and dealers regarding contracts
- Processed customer payments through Direct Check and FTNI
- Took incoming calls from customers and agents
- UCC lien searches, terminates and continue filings within the CSC (Corporation Service Company)
- Review UCC lien terminations and continuations with agents
- Trained new hires on the use of InfoLease10, SentryFile, CSC (Corporation Service Company), Aircall, Onetalk, Vintek/Dealertrack
- Handled releasing titles through Vintek or by documentation
Accounting Associate
Canteen Vending- Omaha Nebraska
Omaha, Nebraska
09.2015 - 09.2018
- Directed gathering of required documentation and files for account audits and completed reviews.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies. (When hired, inventory was in the red -$50k. Within six months inventory was in the black (over $60k)
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
- Reduced outstanding accounts receivable balances through diligent follow-up and negotiation efforts.
- Improved cash flow management with timely invoicing and collections efforts.
- Contributed to successful financial audits, meticulously preparing required documents and addressing auditor inquiries.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Facilitated audit processes, ensuring readiness by maintaining organized financial records and supporting documents.
- Strengthened vendor relationships by ensuring timely and accurate payments, utilizing effective communication and negotiation skills.
- Streamlined invoice processing, significantly reducing errors by meticulously reviewing and reconciling financial documents.
- Enhanced team productivity by providing training and support on new accounting software and procedures.
- Handled day-to-day accounting processes to drive financial accuracy.
Front Desk Supervisor
Doubletree by Hilton Omaha
Omaha, NE
12.2012 - 09.2015
- Provide excellent customer service to over 600 incoming, extended stay, and outgoing guests
- Assist leadership with training team members on how to grow and develop their skills to be successful
- Manage customer escalations as a front door point of contact and pr
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Education
Bachelor of Science - Business
Bellevue University
Bellevue01.2018
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ01.2015
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Excellent communication
- Task prioritization
- Interpersonal communication
- Multitasking Abilities
- Multitasking
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
Sr. Specialist of Litigation and Customer Solutions Coordinator, Collections
Diversified Financial Services, LLC (DFS Finance Also Known as a Division of First National Bank of Omaha)
05.2019 - Current
Insurance Compliance and Customer Solutions
Diversified Financial Services, LLC
09.2018 - 05.2019
Accounting Associate
Canteen Vending- Omaha Nebraska
09.2015 - 09.2018
Front Desk Supervisor
Doubletree by Hilton Omaha
12.2012 - 09.2015
Bachelor of Science - Business
Bellevue University
Associate of Arts - Business Management
University of Phoenix
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