Dawn Gephart
White Bear Lake
Summary
Detail-oriented logistics manager with over 20 years of experience in the transportation industry. Skilled in problem-solving and relationship building, consistently enhancing customer satisfaction and operational efficiency through effective service delivery and maintenance strategies.
Overview
41
41
years of professional experience
Work History
Owner/Operator Truck Driver
Self-employeed
White Bear Lake, MN
07.2003 - Current
- Operated heavy-duty trucks, ensuring compliance with safety regulations and industry standards.
- Managed logistics and route planning to optimize delivery schedules and minimize downtime.
- Conducted regular vehicle inspections, performing maintenance to ensure operational readiness and efficiency.
- Developed strong relationships with clients, enhancing customer satisfaction through reliable service.
- Implemented cost-effective fuel management strategies, reducing operational expenses over time.
- Monitored and recorded freight documentation, ensuring accuracy in shipments and deliveries.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Real Estate/Mortgage Loan Closer
Fiserv
Arden Hills, MN
01.1986 - 07.2003
- Reviewed and verified loan documents for compliance with regulatory standards.
- Coordinated closing processes to ensure timely completion of mortgage transactions.
- Communicated with borrowers, lenders, and title companies to resolve discrepancies.
- Managed detailed checklists to maintain accuracy throughout closing procedures.
- Trained junior team members on best practices for loan closing procedures.
- Streamlined document preparation workflows to enhance operational efficiency.
- Led initiatives to improve client satisfaction through effective communication strategies.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Pleasantly answered questions from customers, typically returning calls within 2 hours.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Provided highest level of service and support to customers, closing agents and realtors.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Increased customer satisfaction by providing clear explanations of complex mortgage terms and conditions.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
High School Diploma -
Frank B Kellogg
Roseville, MNSkills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Detailed oriented
- Paperwork coordination
- GPS navigation systems
- Defensive driving techniques
- Courteous and polite demeanor
Timeline
Owner/Operator Truck Driver
Self-employeed
07.2003 - Current
Real Estate/Mortgage Loan Closer
Fiserv
01.1986 - 07.2003
High School Diploma -
Frank B Kellogg