Dawn Gerlach
Rochester,New York
Summary
Experienced leader with a strong background in operations, sales, and project management. Seeking a position that offers continued career growth and the opportunity to contribute to the success of Five9.
Experienced project manager responsible for successfully upgrading Paylocity’s on premise phone system to Five9’s cloud based system.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Enterprise Applications, Client Experience
Paylocity, Inc.
Rochester, New York
01.2022 - Current
- Oversees project activities to align with time and budget constraints
- Led project upgrading Paylocity’s phone system to Five9's cloud-based platform
- Evaluated project plans to establish timelines, budgets, and methodologies for execution
- Developed work plans and staffing schedules for each project phase
- Works with project team to outline work plan
- Managed project personnel activities to maintain schedule and budget
- Amends project plans based on updates
- Prepares detailed updates tailored to management and client needs
- Collaborates with project staff to offer technical guidance
- Coordinate project tasks with regulatory agencies
- Coordinated schedule and financial aspects to meet organizational targets
- Created thorough timelines to present project progress to stakeholders
- Orchestrated interdepartmental teamwork for successful projects
Project Manager IV, Sales Strategy, Planning & Operations
Paychex, Inc.
Rochester, New York
08.2019 - Current
- Duties and Responsibilities- same as above for Paylocity Senior Project Manager position
Project Manager IV, Enterprise Technology Services
Paychex, Inc.
Rochester, New York
01.2015 - 08.2019
- Duties and Responsibilities- same as above for Sales Strategy, Planning & Operations
Senior Project Manager, Business Process Automation & Reporting
Paychex, Inc.
Rochester, New York
04.2013 - 01.2015
- Duties and Responsibilities- same as above for Sales Strategy Planning & Operations
Operations Project Manager and Business Analyst
Paychex, Inc.
Rochester, New York
08.2007 - 04.2013
- Collaborated with operations representatives to enhance security measures
- Developed protocols ensuring reliable results
- Collaborate with IT Telecom to assess new technologies
- Promoted Paychex branch image through cohesive communication efforts.
- Collaborate with IT Enterprise Support to develop and uphold standard procedures for facilities initiatives.
- Lead business units and departments by creating BCP post-event analysis to enhance recovery processes
- Co-led steering committee for service-oriented architecture foundation
- Maintained security-focused awareness initiative generating specific recommendations
- Led efforts to streamline operations and facilities consolidations
- Directed efforts of field and corporate representatives to establish document retention policies
- Removed dependency on offsite data storage options
- Executed comprehensive project strategies
- Evaluated customer requirements, pinpointed gaps, and crafted solutions to address needs
- Collaborated with multidisciplinary groups to devise operational project launch plans
Service Center Architect
Paychex, Inc.
Rochester, New York
02.2006 - 08.2007
- Led operations teams in crafting new service models
- Led and coordinated regional, branch, facilities, and IT teams for new service architectures
- Developed call flow standards for Telecommunications
- Collaborated with branch and regional leaders to establish service center SLAs
- Collateralize with Network and Security team to establish a coherent network framework
- Collaborated with Facilities, IT, and Operations Management to select optimal service center site
- Collaborated with Facilities to optimize work environment for enhanced productivity
- Collaborate with BCP Office to develop Business Continuity Plan for the service center
- Collaborate with HR and Training to initiate recruitment process for service center staff
- Collaborate with Paychex Communications team and local government for grant acquisition
- Facilitated partnerships with academic bodies for effective talent pipeline creation
Leadership/Management Developer - Management Development
Paychex, Inc.
Rochester, New York
01.2000 - 01.2006
- Aided management in achieving company's financial goals
- Engagement among Paychex leaders rose from 10% to 40%, driving improved outcomes
- Sustained competitive advantage in the national market through ongoing leadership training
- Enhanced leaders' responsibility, allowing vice presidents strategic focus
- Worked closely with operations and sales managers to achieve record-breaking statistics
- 88% reported improved leadership capability as a direct result of the program
Education
Bachelor of Science - Business Administration; concentration in Marketing
SUNY Fredonia
Skills
- Results-Driven Leadership
- Project Planning, Scope Management
- Process Streamlining Expertise
- Collaborative Problem-Solving Approach
- Client Relationship Management
- Documentation Management
- Cross-Functional Communication
- Multi-project management
Certification
- Project Management Professional Certificate (completed all coursework through Boston University)
- Myers Briggs Type Indicator
- Criterion Referenced Instruction
- DiSC Behavioral Profile
- McQuaig Word Survey
- Situational Leadership
- Crucial Conversations
- LPI—Leadership Practices Inventory
Timeline
Senior Project Manager, Enterprise Applications, Client Experience
Paylocity, Inc.
01.2022 - Current
Project Manager IV, Sales Strategy, Planning & Operations
Paychex, Inc.
08.2019 - Current
Project Manager IV, Enterprise Technology Services
Paychex, Inc.
01.2015 - 08.2019
Senior Project Manager, Business Process Automation & Reporting
Paychex, Inc.
04.2013 - 01.2015
Operations Project Manager and Business Analyst
Paychex, Inc.
08.2007 - 04.2013
Service Center Architect
Paychex, Inc.
02.2006 - 08.2007
Leadership/Management Developer - Management Development
Paychex, Inc.
01.2000 - 01.2006
Bachelor of Science - Business Administration; concentration in Marketing
SUNY Fredonia
Similar Profiles
JASON ENGLERTJASON ENGLERT
IT Programmer & Project Manager at Paylocity, Inc.IT Programmer & Project Manager at Paylocity, Inc.
Bradley RobbinsBradley Robbins
Executive Account Manager at PaylocityExecutive Account Manager at Paylocity
Carlos D. Vasquez-RestrepoCarlos D. Vasquez-Restrepo
Account Manager I & II & III at Paylocity, Lake MaryAccount Manager I & II & III at Paylocity, Lake Mary
Sarah BlendowskiSarah Blendowski
Volunteer at Gabby Petito FoundationVolunteer at Gabby Petito Foundation
James GiambraJames Giambra
SNPTC at Highland HospitalSNPTC at Highland Hospital