Dawn Gettman

• Maintained high customer satisfaction standards to meet or exceed targets.
• Administered and tracked client service payments./
• Facilitated communication between clients and other service providers.
• service calls for customers
• assisted customers with complaints appointments and loaner vehicles
• and maintaining the daily batch which included high volume cash checks, and credit card payments

maintained and purged records

• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Resolved passenger conflicts and medical emergencies during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Responded to passenger emergencies to provide first aid.
• Completed pre-flight safety checks to reinforce passenger safety.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted with onboarding of new employees.
• Supported staff on special assignments and ad hoc projects.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.
• Coordinated and scheduled meetings and appointments.
• Assisted customers with water and sewer bills
• Dispatched crews to water and sewer breaks
• signed off on water and sewer permits
• received water and sewer payments
• helped customers with signing up for online billing

• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Read system maps and caller information, and documented details in system.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Followed established protocols for professional handling of emergency situations.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Proved successful working within tight deadlines and a fast-paced environment.
• Knowledge of NCIC and WMS data bases