Dawn Gibson Crawford Tre'von
Atlanta,GA
Summary
A driven creative leader, with every mission that’s put in front of her, she’s dedicating herself. Very strategic and detailed thinker, who refines her time wisely, is not afraid of taking risks, and gives the best results. Project Director, Social Entrepreneur, Small Business Owner with non-profit experience, decision-making on committee boards, aligning value creation with organizational goals, mission, and practice. With business and volunteer experience - lending a diversified skill set and unique ability to build strategic relationships in cross-cultural contexts.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Small Business Owner
Dawn Serves You'u
01.1995 - Current
- Small business offering cleaning services for commercial & residential contracts foreclosure maintenance, club owner, food service, food take-out, food delivery services, food truck delivery & transportation, garbage removal, snow removal, and lawn service contracts
- Book-keeping, inventory/stock, also prepared my own records/small business taxes, inventory, bank deposits, and financial records
- Supervisor, management, small business owner and operator, customer service, and human relations skills
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Transportation Driver
Uber And Lyft
01.2021 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
Transportation Driver
DoorDash
05.2021 - Current
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
Case Manager
Urban Pathways Hallets Cove
12.2022 - 12.2024
- Responsibilities of handling client cases, collaborating with supervisors and directors supporting a special population of people to transition from temporary housing and providing transportation for all needs.
- With the support of organizations focusing on individuals transitioning into permanent housing, while sustaining their mental health
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager
Vornado Realty/Breaking Ground
01.2022 - 12.2022
- Responsibilities are overseeing client case files and ensuring that clients' files are updated for submission for housing packages
- Canvassing & transportation including providing ongoing services and support in the community to homeless/formerly homeless individuals and families
- Also collaborate with other supervisors, directors, and organizations for families for shelters, and find barriers to independent living
- Direct service and referrals aid in transitioning clients to permanent housing
Education
Bachelor of Applied Science - Public Health Toxicology
Andrews University
Bachelors in Science - Criminal Justice/Correction
Georgia State University; Andrews School of Policy
Associate of Arts & Sciences - Criminalistics Criminal Science Forensics Crime Scene
Georgia Piedmont Technical College
Bachelor of Science - Criminalistics and Criminal Science
Georgia State University; Andrews School of Policy
Skills
- MS Office Word, Excel & PowerPoint
- Database Management
- Common Operating Systems
- Documentation and reporting
- Documentation proficiency
- Medical records management
Certification
- State of Michigan Food Service License Industry (Preparing Food/Cook) 1986-2010
- State of Michigan Food Protection Manager 1996-2007
- State of Michigan Small Business License Food Service Take out Restaurant & Food Truck 1996-2007
- State of Michigan Small Business License Dawn Serves You’u Cleaning Contracts 1995-2010
- Food Industry ServeSafe & Management Certification State of Michigan 2002-2010
- State of Georgia Small Business License & Permit for Social Club 2002-2006
- State of Georgia Small Business License Dawn Serves You’u Cleaning Contracts & Foreclosure 2010 Present
- State of Georgia Construction Safety and Health | 20-Hour Training and Certifications 2012 & 2017
- OSHA Training and Certifications 2012 & 2017
- Training of Going Places Network-Walmart, Women’s Program 2014
- Certificate of Emergency Management FEMA Incident Command & Management System; 2014
Timeline
Case Manager
Urban Pathways Hallets Cove
12.2022 - 12.2024
Case Manager
Vornado Realty/Breaking Ground
01.2022 - 12.2022
Transportation Driver
DoorDash
05.2021 - Current
Transportation Driver
Uber And Lyft
01.2021 - Current
Small Business Owner
Dawn Serves You'u
01.1995 - Current
Associate of Arts & Sciences - Criminalistics Criminal Science Forensics Crime Scene
Georgia Piedmont Technical College
Bachelor of Science - Criminalistics and Criminal Science
Georgia State University; Andrews School of Policy
Bachelor of Applied Science - Public Health Toxicology
Andrews University
Bachelors in Science - Criminal Justice/Correction
Georgia State University; Andrews School of Policy
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