Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Timeline
Generic

Dawn Girard

General Manager/Practice Manager
Georgetown,MA

Summary

As a flexible, customer-focused, and resourceful individual, I offer unique and dependable value as an employee. My experience has provided me with the ability to be an initiative-taking analytical person. I have redesigned my leadership skills to work for my current position as a General Manager and as Practice Manager, with the goal of complete and clear understanding for all staff, including kitchen staff and providers, as to how day-to-day operations run in the restaurant and in a medical office. My real compassion is with the medical field. With the help of support staff produced a new training program for the Medical Assistants and Patient Service Representatives. With thirty-six plus years in the customer service industry I have tapped into my sympathetic strengths in situations that only a seasoned professional could manage. I have focused on understanding perception to improve my office management. I can work competently in both a team driven environment as well as an initiative-taking individual contributor. I have a can-do attitude that will provide my employer with the hardest-working individual. I am meticulous, enthusiastic, professional and have relentless enthusiasm to do my job my very best Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

40
40
years of professional experience

Work History

General Manager

Bradford Tavern Rowley Mass
Rowley
09.2024 - Current
  • The role involves managing the hiring, firing, and scheduling of all servers, bartenders, and support staff. I order all the liquor, dry storage while keeping on a budget. Responsible with the cash ledger keeping it balanced. Enter all food, liquor, and function deposit expenses into COGS. what sales are for the restaurant. Dealing with any complaints and or compliments. Reviews online and in person. Working with the town visits to make sure we are up to date with everything to keep us up to code.

Front Desk Associate

Kid Shine Rowley Mass
Rowley
05.2024 - 09.2024
  • Answering phones, scheduling appointments, keeping schedules full. This job was not enough for me to come from a manager position for years. I was very unhappy.

Practice Manager

Lahey Primary Care Lexington Mass
Lexington
07.2023 - 10.2023
  • I resigned from this position as the commute with traffic was an additional 4 hours each day.

Practice Manager

Essex Inpatient Physicians, North Andover, Mass
North Andover
05.2023 - 07.2023
  • Overseeing daily operations with administrative staff. Building schedules for 31 Providers, (NPs, PAs & MDs) for multiple locations. 8 Skilled Nursing Facilities & Whittier Rehabilitation Hospital. Weekly census reports and calculations for all facilities. Help with phones, faxes & daily sign outs/admissions to facilities. Prepare death certificates with the state for MD to sign.

Practice Manager

North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
Salem
08.2014 - 12.2022
  • Manage provider rotation schedules, build schedules in Epic and Amion, organize Journal Club schedules, process weekly payroll, handle MD expenses in PeopleSoft, process invoices, and create annual budget for expenses and staff. Coaching/training staff, 5S Improvement, Problem Solving, MA & PSR scheduled assignments daily, weekly & monthly meetings with the office staff. Day to Day operations.

Front End Supervisor

North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
Salem
02.2013 - 01.2014
  • Responsible for the front end staff & scheduling, 5S improvement went from a total score of 1 to a 5 in all 5 categories in the front end, Insurance Referrals, Entering referral information on in the MGH-MGPO IDXterm work file backup answering phones, help with scheduling appointments/ confirmation calls/ New Sleep referrals, end of day copay reports.

Medical Secretary

North Shore Pulmonary Associates / North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
Salem
09.2009 - 06.2012
  • Responsible for answering phones 12 lines, triaging phone calls, scheduling appointments, calling in consults and new admissions to the doctors, filing, pulling and preparing charts for each week, requested and organizing all compliance data for cpap pt’s, scanning information on that is needed for LMR (electronic medical records)

Executive Office Manager

Infinite Media Inc, Danvers, Mass
Danvers
07.2004 - 02.2009
  • Provided flexible, consistent, and detailed variety of services in a small but fast-paced Marketing and Communications firm. Juggled multi -tasking duties including direct report to the President/Founder in assisting in daily business support. Provided a cheerful demeanor, maintained a well-organized billing system including invoices, purchase orders, client statements, reconciling outside and internal expenses and more. Developed a working knowledge of MYOB, Microsoft Office Suite, and Adobe Acrobat Pro. Screened incoming calls, scheduled meeting arrangements for executive level management, prepared reports, and financial data for accounts payable. Worked daily with all levels of internal management and staff, as well as outside clients and vendors.

Dining Room Manager

Salem Country Club, Peabody, Mass
Peabody
04.2000 - 07.2004
  • Responsibilities included interviewing and hiring wait staff, hostesses, and bussers; creating detailed weekly schedules; designing floor plans for dinner and member functions; overseeing daily operations of the dining rooms; reconciling yearly budgets for flower and linen accounts; and managing the ordering of all uniforms, flowers, and linen.

Busser/Waitress

Salem Country Club, Peabody, Mass
Peabody
04.1985 - 04.2000
  • Bussed tables at 14 yrs old and became a server at the age of 18. Established position as Dining Room Manager in April of 2000.

Education

High School Diploma -

English High School
Lynn, MA
06-1990

Skills

  • Well organized, meticulous, enthusiastic, and professional Strong computer and customer service skills, immense job flexibility, excellent people skills and project coordination on experience Hard-working, CAN-DO ATTITUDE
  • Staff management
  • Budget management
  • Inventory management
  • Cash handling
  • Customer service
  • Scheduling staff
  • Problem solving
  • Team building
  • Conflict resolution
  • Performance evaluation
  • Training and coaching
  • Process improvement
  • Staff supervision
  • Time management
  • Efficient multi-tasker
  • Verbal and written communication
  • Sound judgment
  • Budget development
  • Distribution management
  • Communication skills
  • Deadline oriented
  • Performance evaluations
  • Customer experiences
  • Visionary leadership
  • Goal setting
  • Process redesign
  • Effective leader
  • Vendor sourcing
  • Organizational restructure and change
  • Project planning
  • Profit and loss
  • Consistently meet goals
  • P&L management
  • Vendor partnerships
  • Supply chain management
  • Purchasing
  • Customer relationship management
  • Motivation

References

References available upon request.

Affiliations

  • spending time with my 3yo Grandson and 7m old Granddaughter
  • Walking with my husband and Wheaten Terrier
  • Spending time with family and friends
  • Vacations to Aruba are my favorite.

References

References available upon request.

Timeline

General Manager

Bradford Tavern Rowley Mass
09.2024 - Current

Front Desk Associate

Kid Shine Rowley Mass
05.2024 - 09.2024

Practice Manager

Lahey Primary Care Lexington Mass
07.2023 - 10.2023

Practice Manager

Essex Inpatient Physicians, North Andover, Mass
05.2023 - 07.2023

Practice Manager

North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
08.2014 - 12.2022

Front End Supervisor

North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
02.2013 - 01.2014

Medical Secretary

North Shore Pulmonary Associates / North Shore Physicians Group Pulmonary & Sleep Medicine, Salem, Mass
09.2009 - 06.2012

Executive Office Manager

Infinite Media Inc, Danvers, Mass
07.2004 - 02.2009

Dining Room Manager

Salem Country Club, Peabody, Mass
04.2000 - 07.2004

Busser/Waitress

Salem Country Club, Peabody, Mass
04.1985 - 04.2000

High School Diploma -

English High School
Dawn GirardGeneral Manager/Practice Manager