Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dawn Goetz

Dawn Goetz

Princess Anne,MD

Summary

Dedicated cashier with strong cash handling and point-of-sale operation skills. Committed to delivering exceptional customer service while maintaining efficiency and a clean checkout environment. Detail-oriented professional with experience in customer service and cash handling. Known for providing friendly, efficient service and resolving inquiries effectively. Ready to leverage skills to enhance the customer experience and drive satisfaction. Proactive cashier skilled in cash handling and point-of-sale operations. Known for attention to detail and problem-solving abilities, contributing to team efforts and ensuring a seamless shopping experience. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Cashier

Eagle Express
Fruitland
01.2025 - 06.2025
  • Processed customer transactions accurately, including cash, credit, and digital payments.
  • Maintained organized checkout area, ensuring cleanliness and efficiency.
  • Provided exceptional customer service through active listening and engagement skills.
  • Assisted customers with inquiries about products and store navigation.
  • Operated cash register to efficiently handle various payment methods.
  • Stocked shelves with merchandise as needed to maintain inventory levels.
  • Followed safety protocols to ensure a secure working environment.
  • Collaborated with front-end staff to enhance overall customer experience.

Server

Ruby Tuesday
Pocomoke City
05.2022 - 01.2024
  • Provided friendly and efficient service to guests throughout dining experience.
  • Assisted customers with menu selections and special dietary requests.
  • Maintained cleanliness and organization of dining area and serving stations.
  • Processed customer orders accurately using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Handled cash and credit transactions while ensuring accuracy in processing payments.
  • Resolved guest complaints promptly to enhance customer satisfaction experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Cashier

Royal Farms
Princess Anne
10.2021 - 04.2022
  • Handled cash, credit, and digital payments accurately.
  • Maintained a clean and organized checkout area daily.
  • Provided excellent customer service to enhance shopping experience.
  • Assisted customers with product inquiries and store navigation.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Stocker

Food Lion
Princess Anne
03.2020 - 09.2021
  • Ensured product displays were visually appealing and properly stocked throughout the store.
  • Assisted customers in locating products and answering inquiries about merchandise.
  • Collaborated with team members to maintain a clean and safe work environment.
  • Conducted regular checks on product expiration dates to ensure quality standards.
  • Stocked shelves with newly arrived products.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Provided customer service by answering questions about product location, price and availability.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Removed outdated products from shelves in accordance with company policy.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Palletized merchandise for easy movement to sales floor locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.

Education

GED -

Wor-Wic Community College
Salisbury, MD
02-2025

Mt. Hebron High School
Ellicott City, MD

Skills

  • Customer service and support
  • Cash handling and POS operation
  • Time management
  • Effective communication
  • Attention to detail

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Eagle Express
01.2025 - 06.2025

Server

Ruby Tuesday
05.2022 - 01.2024

Cashier

Royal Farms
10.2021 - 04.2022

Stocker

Food Lion
03.2020 - 09.2021

GED -

Wor-Wic Community College

Mt. Hebron High School