Hi, I’m
Dawn Goff
Waynesville,NC
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
years of professional experience
Work History
Spears Enterprises LLC
Delivery Driver
11.2022 - 01.2023
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as Number miles from home location.
Keys Construction
Demolition Supervisor
04.2018 - 11.2021
Job overview
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
- Maintained accordance with safety protocols to protect team members and other personnel.
- Inspected buildings and equipment, created time and cost estimates for hazardous material removal and directed activities of workers throughout abatement projects.
- Identified and minimized work risks and hazards.
- Directed work scheduling, task delegation and job completion.
- Assessed risk of hazardous materials, developed plans for safe removal and communicated frequently with building owners and removal team leaders.
- Controlled environmental and health concerns such as asbestos, mold, lead and silica dust.
- Enforced safety regulations and coordinated activities for up to Number work teams per job site.
- Inspected equipment and tools used for safe operation.
- Created and implemented plans to maximize efficiency of workers.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Assisted in recruiting and hiring new construction and extraction workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Provided feedback to workers on job performance and safety procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Sourced suppliers and purchased necessary materials for work.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Developed and maintained positive relationships with clients and other stakeholders.
Silver Bluff Village
Receptionist/Accounts Payable
08.2017 - 06.2019
Job overview
- Answer phone, schedule tours, pay vendors, accept payments, invoice clients, data entry
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Performed daily bank reconciliations, detecing and resolving discrepancies between bank statements and company records.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Assisted with annual audit, confirming accurate reconciliation of all accounts.
- Provided financial support to other departments to improve operations.
- Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.
- Maintained accurate and complete records to document transactions and support decision-making.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Input financial data and produced reports using Software.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Silver Bluff Village
Nurse Aide
10.2016 - 08.2018
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Haywood Community CollegeClyde, NC
Nurse Aide 1 from Nurse Aide 1
University Overview
- Completed professional development in NurseAide 1
- Awarded certification
Sumter High SchoolSumter, SC
High school diploma from General Studies
Sumter Co High School
Skills
- Supervising Experience
- Medication Administration
- Nursing
- Hospice Care
- Home Care
- Caregiving
- Customer support (10 years)
- Data entry (10 years)
- Customer service (10 years)
- Telecommunication (10 years)
- Dementia Care
- Vital Signs
- Alzheimer's Care
- Medical Office Experience
- EMR Systems
- B2B
- Editing
- Social media management
- Root cause analysis
- CRM software
- Clerical experience
- E-commerce
- Order entry
- Mac OS
- Windows
- Sales
- Google Docs
- Google Suite
- Adobe Photoshop
- Medical terminology
- Filing
- Accounts receivable
- Typing
- Operating Systems
- HIPAA
- Computer Networking
- Computer skills (10 years)
- Medical billing (3 years)
- QuickBooks
- Help Desk
- Medical Coding
- Health information management (4 years)
- Medical Records
- Desktop Support
- Network Support
- Customer support (6 years)
- Technical Support
- Accounting
- Driving
- Forklift Operation
- Route Management
- Customer Service
- Pallet Jack Operation
- Knowledge of State Roads and Highways
- GPS and Route Planning
- Safe Driver Training
- Time Management
- Shipping and Packaging
- Vehicle Inspection
- Vehicle Systems
- Logistics Knowledge
- Excellent Sense of Direction
- Familiarity with DOT Regulations
- Food Delivery
- Loading and Unloading
- Equipment Monitoring
- Delivery Record Keeping
- Customer Response
- Experienced Manual Transmission Driver
- Vehicle Cleaning and Maintenance
- Verbal and Written Communication
- Responsible Driver
- Complex Problem-Solving
- Client Relationship Management
- Pre-Trip and Post-Trip Inspections
- Attention to Detail
- Emergency Repair
- Teamwork and Collaboration
- Shopping Orders
- Dependability and Honesty
- Residential Delivery Etiquette
- Customer Relationships
- Ability to Lift 50 Pounds
- Strong Working Relationships
- Signature Verification
- Merchandise Replacements
- Serve Customers
- Safety
Additional Information
- Willing to relocate to: Sumter, , SC , Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Spears Enterprises LLC
11.2022 - 01.2023
Demolition Supervisor
Keys Construction
04.2018 - 11.2021
Receptionist/Accounts Payable
Silver Bluff Village
08.2017 - 06.2019
Nurse Aide
Silver Bluff Village
10.2016 - 08.2018
Haywood Community College
Nurse Aide 1 from Nurse Aide 1
Sumter High School
High school diploma from General Studies
Sumter Co High School
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