Dawn Gonzalez
Germantown,WI
Summary
With a proven track record at Wisconsin Radiology Specialist, I excel in workflow optimization and effective communication, significantly enhancing office efficiency and patient care. My expertise in credentialing oversight and front desk operations, coupled with a knack for fostering positive relationships, consistently exceeds employer expectations.
Overview
40
40
years of professional experience
Work History
Credentialing Coordinator/Administrative Assistant
Wisconsin Radiology Specialist dba Precision Radiology
Mequon, United States
09.2002 - Current
- Oversee provider credentialing and reappointment for contracted facilities and hospitals
- Manage facility and payor applications, ensuring timely processing and notifications
- CME Maintenance and tracking and distribution to facilities
- Track OIG as well as other required attestations
- Reminders of immunizations, Driver's license renewals, ACLS/BLS renewals
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Medical Office Administrative Assistant
Wisconsin Radiology Specialist
Mequon, Wisconsin
09.2002 - Current
- I performed administrative medical duties ensuring excellent patient care and outcomes
- My responsibilities included but not limited to checking in patients, scheduling appointments, and maintaining medical records
- Collected information, verified insurance and collected co-payments for patients as part of check-in process
- Assisted in medical outpatient procedures and managed office supplies and equipment
- Assist in the Vein clinic by rooming patients, taking vitals, and supporting procedures and staff
Administrative Assistant II
Hydrite Chemical Co.
Brookfield, Wisconsin
02.2000 - 09.2002
- Provided crucial support to various departments at Hydrite Chemical Co., ensuring smooth operations and efficient project management
- Handled administrative tasks such as data entry, benefit folder creation, and auditing reports/invoices
- Assisted in event planning and travel arrangements for Sanitation workers, contributing to the success of corporate events and training sessions
- Handled call traffic on a 300-line switchboard, ensuring precise routing across various company locations in the Midwest
- Supported CEO and Project management by preparing classroom training, travel arrangements for sanitation workers, as well as event planning, corporate events, and providing backup support as necessary or directed.
- My responsibilities overlapped numerous positions within the company to ensure the success of the branch team, and I consistently earned "exceeds expectations" status on performance reviews.
Provider Relations Coordinator/Network Management
ChiroCare by Fulcrum Health
10.1997 - 02.2000
- Developed a Complimentary Care Network, ensuring NCQA Credentialing and Re-Credentialing requirements were met
- Provided member directory assistance and maintained confidential documents for ChiroCare by Fulcrum Health
- Cold called and networked to obtain new providers while maintaining contact with many existing accounts
- Performed administrative tasks such as filing, scanning, photocopying
- Managed provider data updates, including contact information and credentialing status
- Maintained records of all correspondence between the organization and its provider
- Answered and directed incoming phone calls to appropriate staff or departments
Patient Care Coordinator
Dental Associates
05.1997 - 10.1997
- Mastered insurance verification and coverage, handled multiple doctors' schedules, and implemented new scheduling procedures within the surgical department at Dental Associates
- Checked in and out patients for appointments, responded to incoming calls, and made follow-up calls to oral surgical patients
- Provided compassionate support to patients and their families
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support
- Obtained informed consent and payment documentation from patients and filed in system
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments
Head Cashier
Kohl's Food Store
Greater Milwaukee Area
12.1984 - 11.1996
- Efficiently coordinated management, training, and scheduling for front end staff at Kohl's Food Store
- Developed and maintained working personnel files, evaluated front end personnel, and operated various office equipment
- Utilized customer relations skills, prepared bank deposits, and handled bookkeeping tasks
- Consistently earned 'excellent provider service' status on performance reviews
- Built and maintained productive relationships with employees
- Assisted other departments when needed by providing additional support during busy periods
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits
Education
Medical Office Assistant - Medical Office Administrative Assistant
Penn Foster Career School
Skills
- Workflow optimization
- Credentialing and Recredentialing oversight
- Patient scheduling
- Practitioner application coordination
- Medical office administration
- Insurance verification
- Effective written and verbal communication
- Front desk operations
Languages
English
Affiliations
- Enjoy family gatherings
- Knitting and crocheting
- Love and passion of food and cooking
References
References available upon request.
Timeline
Credentialing Coordinator/Administrative Assistant
Wisconsin Radiology Specialist dba Precision Radiology
09.2002 - Current
Medical Office Administrative Assistant
Wisconsin Radiology Specialist
09.2002 - Current
Administrative Assistant II
Hydrite Chemical Co.
02.2000 - 09.2002
Provider Relations Coordinator/Network Management
ChiroCare by Fulcrum Health
10.1997 - 02.2000
Patient Care Coordinator
Dental Associates
05.1997 - 10.1997
Head Cashier
Kohl's Food Store
12.1984 - 11.1996
Medical Office Assistant - Medical Office Administrative Assistant
Penn Foster Career School
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