Dawn Goodine
Houlton,ME
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Rosecastle Assisted Living. Proven ability to engage guests and manage cash handling with precision. Recognized for cultivating lasting relationships and enhancing customer loyalty through effective communication and problem-solving. Committed to delivering outstanding service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server
Rosecastle Assisted Living
04.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Transcriptionist
Copytalk
11.2018 - 01.2019
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
Customer Service Representative
Robinson's Cleaners
05.2018 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Keyholder
Vista Foods
06.2008 - 10.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Education
High School Diploma -
GMHS
Gilford, NH06-1984
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Team collaboration
- Sales expertise
- Supply restocking
- Quality control
Timeline
Server
Rosecastle Assisted Living
04.2019 - 12.2019
Transcriptionist
Copytalk
11.2018 - 01.2019
Customer Service Representative
Robinson's Cleaners
05.2018 - 10.2018
Keyholder
Vista Foods
06.2008 - 10.2012
High School Diploma -
GMHS
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