Dawn Goupil

Swoon partners with manufacturers and corporations to assist in building winning teams. As a result, our talent pipeline consists of candidates who not only bring the tools needed for operational growth and adding efficiencies but also a wealth of knowledge in top business systems and organizations. We work with many Fortune 100-500 firms in North America and Europe and specialize in: Lighting, EV, Construction, Engineering, IT, Sales, Food production, Food Safety/GMO/Microbiology, Consumer Goods/Products, Life Science/Biotechnology, Aerospace + Defense, Medical Device, Pharma, Retail, Marketing, Finance, Supply Chain, Operations, Project/Product Management, etc. Our team consists of passionate entrepreneurs who value finding top talent and offering outstanding career opportunities. In addition, we focus on niche markets.

Achievements: To date, brought in approximately 200k+ in perm fees

Core Technologies / Specializations / Industries can be found at: https:// gttit.com/clients/

Achievements:

• Consistently a top performer
• Consistently #1 for call time/metrics
• Ranked #1 monthly for the most incoming/returned calls
• Top producer of sales leads
• Attended & hosted a vast majority of networking events
• Managed high volume accounts/clients
• Successful track record of bringing in new clients and filling their urgent and hard to fill reqs
• Proven success of managing and training on and offshore resources

Description/Responsibilities:

• Specialized in providing top quality candidates to fill contract, contract-to-hire, and direct FTE positions for Global Fortune and direct clients/organizations
• Proven success bringing in new clients and managing all aspects of the account

Specialties:

• Recruiting for hard to fill roles, cutting-edge technology professionals, deep sourcing, high volume recruitment strategies, recruitment mentoring, social media recruitment, Boolean commands, cold calling, sourcing strategy training, LinkedIn Recruiter training, networking, and experience with Applicant Tracking Systems
• Experience and understanding of cutting-edge recruiting techniques/tools including social networking (LinkedIn/LinkedIn Recruiter, Twitter, Facebook), Boolean searching, X-Ray searches, etc.
• Delivered highly qualified resources within hours of notification

• Collaborated with cross-functional teams to provide products that addressed client needs
• Led cross-functional sessions with team such as Development and QA
• Ensured project was on time
• Prioritized product requirements and further investigated product feasibility
• Possessed technical knowledge, problem solving skills and experience in a helpdesk environment providing senior level technical support to clients and users
• Provided pre- and post-launch support
• Versed on online help and one on one support channels and tools
• Expertise in and managed complex technical issues by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow and proactively identifying customer needs
• Collaborated with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs
• Updated call tracking system/help and request queue with all appropriate details while providing timely customer updates on issues
• Developed support documents, FAQ’s, and Knowledge-Based Articles
• Created new and updated existing learning content for both 2-Tier and 3-Tier Learning Management Systems

• Responsible for data gathering via primary and secondary research and data analysis in support of client projects
• Researched and gathered information related to customers, industry, competitors, and market trends
• Worked with IT and the Product Development/Production staff to review and analyze healthcare data via quality control processes for anomalies or other issues which could compromise the clients product(s)
• Managed, led, and ensured the delivery of high-quality and timely responses to customer research inquiries/tickets via a live client delivery application/tool, Quality Management Solutions (QMS)
• Communicated data issues and discoveries with clients and improved their understanding of IMS’s products/tools
• Documented issues, resolutions and training steps pertaining to improving the quality of client data/products
• Managed a team of 10 plus international colleagues from the Philippines via MS Outlook, MS Excel, MS PowerPoint, and conference calls
• Team lead of 12 domestic on-site colleagues
• Managed and led client specific projects from start to finish
• Measured performance of teams using MS Excel
• Recorded quarterly results and delivered quarterly reports
• Excelled under high pressure and time constraints
• Worked well with cross-functional teams
• Functional expertise which included research and analysis, client relations/consulting, marketing, new product evaluation, project analysis and strategic planning
• Familiarity with Database Administration, Data Warehouse, and Information Warehouse Environment

• Assistant to the CEO
• Coordinated marketing campaigns for online, interactive media and print publications
• Collaborated with creative teams on brand imaging, product line development and go-to-market plans
• Identified target markets, researched competition, and managed product launches
• Answered phones and spoke with customers
• Created MS PowerPoint presentations and delivered to potential prospects
• Kept track of clientele and follow ups using MS Outlook and Word
• Addressed customer concerns and provided solutions
• Managed all aspects of the office, handled all incoming calls and data entry
• Responsible for recruiting, interviewing, managing, and supervising temporary employees
• Responsible for selling new and existing products/services to customers which included creating estimates in the system

• Promoted very quickly to this position
• Managed all aspects of the office, handled all incoming calls and data entry
• Executed dispatch, put Work Orders together, canceled jobs, kept track of pending jobs, created jobs, entered customers into the computer along with services needed
• Handled all aspects of insurance jobs such as entering in claims, contacting adjusters, getting approval for jobs, contacting H.O., getting jobs scheduled, writing the reports for evaluations
• Managed all pending insurance estimates, corporate estimates and customer pay estimates
• Sorted and linked all major documents to be entered into the company’s main program (Service CEO)
• Responsible for managing, interviewing, and supervising temporary employees hired from Office Team to help write reports