Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN GREEN

Rockville,CT

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Special Education Paraprofessional

Vernon Board of Education
Vernon, CT
09.2016 - Current
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Managed class of special education students in absence of lead teacher.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Met one-on-one with autism students and implemented targeted behavioral plans.
  • Supervised test taking and graded papers.
  • Improved behavior with modification and positive reinforcement techniques.
  • Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
  • Evaluated student needs to provide helpful resources and support.
  • Motivated students using feedback and encouragement.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Prepared handouts, study materials and other teaching aids.
  • Provided disabled students with assistive devices and supportive technology.
  • Reviewed and reported on IEP progress.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
  • Assisted faculty members or staff with student conferences.
  • Notified instructors of errors or problems with assignments.
  • Oversaw classroom and teaching materials and requisitioned low-stock items.
  • Taught note-taking techniques and test strategies.

Safety Manager

First Student Transportation
Vernon, CT
10.2014 - 08.2016
  • Investigated accidents to identify causes and prevent future incidences.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
  • Conducted trainings for company employees on safety initiatives to comply with federal regulations.
  • Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
  • Provided health and safety orientations and developed materials for presentations.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Developed and updated emergency response procedures.
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Maintained and updated emergency response plans or procedures.
  • Participated in business safety committee meetings and health and safety audits.
  • Wrote technical reports, data entry and queries into various safety and health databases.

School Bus Driver Trainer

First Student Transportation
Vernon, CT
08.2004 - 10.2014
  • Conducted formal road driving test with students at conclusion of other testing to verify students' readiness for licensure.
  • Taught practical, safe driving practices in classroom and via videos before having students drive.
  • Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
  • Updated and managed training classes and materials.
  • Organized and submitted company forms and regulatory documents.
  • Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.
  • Led students through parallel parking and other parking configurations in parking lot without other traffic.
  • Coached students through use of operational controls such as foot pedals and turn signals while in stationary vehicle.
  • Conveyed importance of company standards and Dot regulations.
  • Maintained student records detailing progress, attendance and program requirements.
  • Administered standardized tests to assess progress and evaluate need for improving course materials.
  • Gave constructive feedback to students to improve learning and progress against course objectives.
  • Offered flexible work schedule to meet needs of students.
  • Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.

Banking Customer Service Representative

Rockville Bank
Vernon, CT
09.1996 - 10.2003
  • Applied banking knowledge and credit union programs to boost after-market product sales.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
  • Attracted potential customers by answering product and service questions and suggesting information about other offerings.
  • Assisted members in managing online services and achieving daily banking needs.
  • Issued and redeemed money orders, cashier checks and traveler's checks.
  • Opened customer accounts by recording account information into job-related software.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
  • Cashed checks and paid out money after verifying correct signatures.
  • Calculated daily transactions with adding machines and calculators.
  • Used credit reports to determine credit worthiness of potential applicants.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Balanced currency, coin and checks in cash drawers at end of shifts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

High School Diploma -

Rockville High
Vernon, CT
05.1996

Criminal Justice

Manchester Community College
Manchester, CT

Skills

  • IEP Goals
  • Special Needs
  • Behavioral Plan Management
  • Teacher Assistance

Timeline

Special Education Paraprofessional

Vernon Board of Education
09.2016 - Current

Safety Manager

First Student Transportation
10.2014 - 08.2016

School Bus Driver Trainer

First Student Transportation
08.2004 - 10.2014

Banking Customer Service Representative

Rockville Bank
09.1996 - 10.2003

High School Diploma -

Rockville High

Criminal Justice

Manchester Community College

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DAWN GREEN