Dawn Greer
Chicago,IL
Summary
Accomplished professional community association manager, aspiring to elevate their career by securing a rewarding full-time on-site position. Eager to leverage their extensive experience in collaboration with board members, homeowners, tenants, and third-party onsite maintenance staff to foster growth, enhance resident satisfaction, and contribute to the overall success of the community. Maintain and enforce association declarations, bylaws, and rules. Manage the budget, monthly financial reports, maintenance chargebacks, and violation notices. Work with the Board to resolve property issues and conflicts. Successful at multitasking every day to handle everything from working with vendors on facility repairs and capital improvements and administrative leadership.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Community Association Manager
Associa-Chicagoland
Chicago
11.2022 - Current
- Part-time on-site manager for 106 units.
- Portfolio manages a7-unit building.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Developed and adhered to community budgetary restrictions in collaboration with Board of Directors.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Responded to Common Area Maintenance (CAM) inquiries.
- Enforced compliance with community regulations and guidelines
Client Services Administrator
Associa Chicagoland - Chicago
Chicago
08.2021 - 11.2022
- Conducts daily follow-up calls to homeowner questions and manages service issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry, and government organizations.
- Managed tracked property documents for permanent records and regulatory requirements.
Rightsize, Solutions Manager
Workplace
06.2018 - 08.2021
- Develop new business and expand client base in Chicago corporate.
- Project management, budget reparation and forecasting
- Results:.
- Closed $895,000 in 2019.
- $450,000 in self-generated sales.
- $1.95m in funnel thru December 2020.
- $500,000 projected in March.
- Average 23-35%GP.
- Building relationships with brokers, project management firms, contractors, interior designers and architects.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Territory Manager Chicago
Global Furniture Group
11.2016 - 04.2018
- Partnering with dealers to build business.
- Focus on product training, providing leads, meeting with their support and design staff, quarterly meeting with dealer principals to set goals and promote business incentive programs.
Sales Team Leader
Desks, Inc
01.2014 - 05.2016
- Develop new business and cultivate/maintain existing client base.
- Project, team and account management.
- Budget preparation and forecasting
- Expand client base to include healthcare and higher education.
- Results:.
- 3.5 million in sales in two years.
- 1.5 million plus in new business.
- Closed $355,000 new higher education client.
- Closed $400,000 new health care client.
- Closed $1.1 million existing corporate client.
- Building relationships with brokers, project management firms, interior designers and architects.
Account Executive
Resource One
01.2005 - 01.2014
- Provide interior solutions for corporate, healthcare, higher education and financial clients.
- Project management, budget preparation and forecasting
- Grew market share in Quincy, Bloomington, and Peoria while maintaining and exceeding revenue with existing client base.
- Results:.
- 20 million in sales in nine years.
- 7 million in new business.
- Top sales in 2009, 2010, 2011, and 2013.
- Fostered robust, sustainable client base in western Illinois, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage.
Executive
AT&T
07.2002 - 12.2003
- Provided network services/hardware sales support to Account Managers.
- Responsibilities included closing sales, attending client appointments with AM and independently, providing quotations, responding to RFP's and working closely with technical staff.
- Focused on Fortune 100 and 500 companies, healthcare and education.
- Results:.
- Met/exceed monthly sales goals from April until August.
- 1.4 million in six months.
MRP Sales Executive
Levi, Ray & Shoup, Inc
01.2000 - 06.2002
- Spearheaded introduction of Manufacturing Resource Planning software solution to market.
- Responsible for developing territory utilizing Harte Hanks marketing research tools.
- Responsibilities included 50% cold calling and 50% face-to-face meeting with CEOs, CIOs of SME manufacturing firms.
Business Development Executive
CASI Inc
01.1999 - 01.2000
- Marketed business application solutions to new and existing clients with client/server and AS/400 environments.
- Solutions offered included Enterprise Resource Planning, Project Management, E-Commerce, Visual and Web-based programming, RPG III/IV programming, CISC/RISC migrations and networking.
- Results:.
- Sales: $800,000.
- Acquired first Navision client with a $350,000 ERP solution in October 1999.
Sr. Account Manager
Computerland, Inc
01.1995 - 12.1997
- Marketed large networks including firewalls, routers, servers, desktops, laptops, storage devices, cabling, printers and peripherals to healthcare, government, Fortune 100 and Fortune 500 companies.
- Results:.
- Exceeded quote by 30-35% each year.
- Opened ADM account with Servers/Desktops in 1998.
- Opened Cilco account with Networking Equipment in 1998.
- Earned top sales status in 1997-1998.
Education
Associate of Arts - Business Management
Lincoln Land Community College
Springfield, ILSkills
- Project Management
- Critical Thinking
- Budget Preparation
- Client Relations
- On-Site Property Management
- Complaints Investigation
- Operating Cost Tracking
- Contract Negotiation
- Clear Communication
- Relationship Building
- Team Building
- Multitasking and Prioritization
- Creative and Adaptable
- Schedule Coordination
Certification
- Licensed Community Association Manager - 3/2022 - 3/2024
Timeline
Community Association Manager
Associa-Chicagoland
11.2022 - Current
Client Services Administrator
Associa Chicagoland - Chicago
08.2021 - 11.2022
Rightsize, Solutions Manager
Workplace
06.2018 - 08.2021
Territory Manager Chicago
Global Furniture Group
11.2016 - 04.2018
Sales Team Leader
Desks, Inc
01.2014 - 05.2016
Account Executive
Resource One
01.2005 - 01.2014
Executive
AT&T
07.2002 - 12.2003
MRP Sales Executive
Levi, Ray & Shoup, Inc
01.2000 - 06.2002
Business Development Executive
CASI Inc
01.1999 - 01.2000
Sr. Account Manager
Computerland, Inc
01.1995 - 12.1997
Associate of Arts - Business Management
Lincoln Land Community College
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