DAWN GREGORY
Scottsdale,AZ
Summary
Position where I can effectively utilize my expertise in human relations, management skills, quality assurance, program development, training experience and staff recruitment and retention.
Driven Area Sales Manager with [Number]+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Build and strengthen [Location]-area customer relationships to effectively promote and sell [Product or Service]s. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business need. Results-driven, competitive and focused on continuous operational improvement to continuously enhance sales and revenue development.
Overview
9
9
years of professional experience
Work History
Client Service Manager
Trivedi Master Wellness
05.2012 - 07.2012
- Define and report performance metrics by CSR and team.
- Establish monthly objectives for the team; track and report weekly progress towards goals.
- Ensure high customer services standards are established and executed with each client interaction.
- Provide training and mentorship to staff.
- Establish and run daily sales reports for reconciliation purposes.
- Manage refund and charge-back process within department and coordinate efforts with Finance team.
- Effectively execute company's operating plan in relation to department.
- Effectively handle inbound and outbound calls to clients (no cold calls) Process emails, support tickets and client chat communications to resolve client issues.
- Ensure high customer services standards are executed with each client interaction.
- Meet daily production goals.
- Assist with research and special projects as needed.
- Provide clear and concise verbal and written communication.
Call Center Supervisor
Southwest Network, Inc
01.2009 - 05.2012
- Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
- Assists with projects and/or assignments designated by Management or Vice President of Children Services such as meetings, training sessions and presentations.
- Prepares weekly and monthly reports for Vice President & CEO.
- Oversee daily call center operations to ensure members and providers are receiving timely and excellent customer service.
- Provides ongoing support to Quality Services Providers.
- Provides ongoing coaching and feedback to ensure peak performance.
- Manage the day-to-day activity in the office providing guidance and direction, communicating job expectations; performance appraisals; disciplinary issues; initiating, coordinating and enforcing systems, policies and procedures.
- Acts as a liaison between Customer Service Representatives and other departments and agencies.
- Utilizes call management systems to track individual, team and department performance.
Realtor/ Broker Associate
Re/Max Southeast, Inc
01.2008 - 09.2008
- Analytical thinker with solid sales expertise - extensive knowledge of the principals of real estate.
- Astute strategist - skilled in developing and implementing successful action plans that result in measurable goal achievement.
- Results-driven business developer - proven ability to build strong relationships with interpersonal effectiveness, credibility, influence, consistency, and cooperation.
- Earned a reputation for customer satisfaction and follow-through.
- Attracted and retained new clients by providing excellent customer service and rapid response to customer needs.
Sales Manager
York Management, Inc
02.2003 - 01.2008
- Oversee personnel hiring, supervision, mentoring, training and operations management, advertising and promotions.
- Monitor and report on market and competitor activities and provide relevant reports and information.
- Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.
- Plan and priorities personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
- Maintain sales results by counseling and directing employees, plan, monitor and appraise job results to obtain maximum sales volume.
- Assist producers in developing sales goals and objectives that support the overall economic needs and goals of the company and incorporate sales goals into the budget process.
- Represent the organization as a progressive leader.
Education
Bachelor of Arts -
Arizona State University
Tempe, AZ06.1994
Skills
- Microsoft Office
- Microsoft Teams
- Power Point
- One Note
- Salesforce
- Canva
Timeline
Client Service Manager
Trivedi Master Wellness
05.2012 - 07.2012
Call Center Supervisor
Southwest Network, Inc
01.2009 - 05.2012
Realtor/ Broker Associate
Re/Max Southeast, Inc
01.2008 - 09.2008
Sales Manager
York Management, Inc
02.2003 - 01.2008
Bachelor of Arts -
Arizona State University