Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Dawn Guzman

Dawn Guzman

Huntsville,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

McCaffety Electric
09.2021 - 09.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Supported administrative tasks such as filing, data entry and document preparation for more efficient office, workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Completed all tasks in compliance with company policies and procedures.

Purchasing Clerk

Monterey Mushroom/Staffing Texas
05.2021 - 08.2021
  • Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
  • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
  • Assisted in implementation of J.D.Edwards procurement software, leading to improved data management and reporting capabilities.
  • Kept meticulous records of orders in computer system using JDE.
  • Utilized software to order, track and invoice product shipments.
  • .Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
  • Verified accuracy of bills of lading, contracts and purchase requests.
  • Collaborated with department heads to determine appropriate budgets for necessary purchases.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Arranged movement of products from one company location to another.

Administrative Office Assistant

Dealers Truck Equipment
11.2020 - 03.2021
  • Managed day-to-day office tasks, ensuring smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to professional atmosphere by maintaining clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
  • Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
  • Improved document management processes by implementing digital storage solutions that reduced reliance on physical files.
  • Streamlined office operations by implementing efficient organizational systems and filing procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed approximately 30 incoming calls, email correspondence and handled incoming and outgoing mail and faxes per day from customers.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Tool Room Attendant

Texas Oil Tools / National Oilwell Varco
09.2018 - 09.2020
  • Provided excellent customer service when assisting coworkers with locating specific items or providing recommendations based on project needs.
  • Optimized tool maintenance schedules, extending lifespan of equipment and minimizing downtime.
  • Established strong relationships with vendors, negotiating favorable terms for purchasing new equipment and replacement parts.
  • Improved tool organization and accessibility by implementing comprehensive inventory system.
  • Indexed approximately 50 locations of tools to facilitate quick retrievals from various shops.
  • Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
  • Assisted in reducing project delays by promptly fulfilling tool requests from various departments.
  • Reduced tool loss by 50%, conducting regular audits and maintaining accurate records.
  • Streamlined work processes, updating tool room layout for increased efficiency and ease of access.
  • Collaborated with procurement teams to acquire high-quality tools at competitive prices, managing budgetary constraints effectively.
  • Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
  • Scheduled and conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
  • Contributed to cost savings by repairing tools in-house whenever possible.
  • Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
  • Maintained clean and organized workspace, ensuring compliance with company standards and regulations.
  • Unpacked, inspected and stored new tools according to crib plans.
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Charged raw materials to specific jobs and documented lost or broken tools.
  • Used micrometer and visual inspections to evaluate tools for defects and wear.
  • Received incoming shipments of tools and equipment from trucks.
  • Tracked excess materials and coordinated returns of damaged or unused items to vendors.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Warehouse Lead

National Oilwell Varco, NOV
02.2017 - 04.2018
  • Trained employees on equipment operation and safety protocols.
  • Managed team of 9 warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Acted as liaison between company departments and warehouse teams.
  • Maintained open lines of communication between management and staff, fostering positive work atmosphere conducive to new ideas and problem solving.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Recorded daily activities for inventory control.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Interacted with guests and coworkers in friendly and knowledgeable ways.
  • Followed orders precisely for correct items, sizes and quantities.
  • Located needed merchandise in inventory using J.D. Edward ( JDE ) and Track A Tool ( TAT ) software and placed on skids for transport to shelves.
  • Filled shortages by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Double checked with team members to make sure all tasks were completed at end of shift.

Receptionist Administrator

Purvis Industries
05.2012 - 11.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered approximately 75 incoming calls daily and directed accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing and filing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Organized, maintained updated database.
  • Compiled information from files and research to satisfy customer requests.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Set up weekly "on call".
  • Completed "End of Month" reports.
  • Coordinated and executed "End of Year" inventory.
  • Clarified inventory discrepancies.
  • Completed all tasks by end of day.

Education

High School Diploma -

Kennedale High School
Kennedale, TX
06.1986

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Scheduling
  • Verbal and written communication
  • Administrative Skills
  • File Organization
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support
  • Outlook
  • Excel
  • Microsoft word
  • JD Edwards
  • Service Titan
  • MP2 system

Timeline

Front Desk Receptionist

McCaffety Electric
09.2021 - 09.2023

Purchasing Clerk

Monterey Mushroom/Staffing Texas
05.2021 - 08.2021

Administrative Office Assistant

Dealers Truck Equipment
11.2020 - 03.2021

Tool Room Attendant

Texas Oil Tools / National Oilwell Varco
09.2018 - 09.2020

Warehouse Lead

National Oilwell Varco, NOV
02.2017 - 04.2018

Receptionist Administrator

Purvis Industries
05.2012 - 11.2016

High School Diploma -

Kennedale High School

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Dawn Guzman