Dynamic and dependable professional with a strong foundation in medical education and a commitment to delivering exceptional patient care. Eager to leverage a diverse skill set and proactive approach to contribute effectively within a forward-thinking healthcare organization. Proven ability to adapt quickly in fast-paced environments while maintaining a focus on quality and teamwork. Passionate about advancing healthcare solutions and enhancing the overall patient experience through dedicated service and continuous learning.
Hi, I’m
Dawn Hale
Cosmetologist
Tucson,AZ
Summary
Overview
10
years of professional experience
2
Certificate
Work History
Denny's
Waiter/Waitress
04.2025 - Current
Job overview
- Advise patrons of daily specials and provide appropriate responses to menu inquiries.
- Assist in providing customer service and ultimate dining experience for guests.
- Collect payments from patrons, process credit card transactions, handle cash and use Point of Sale system.
- Ensure the table stays clean throughout the meal.
- Provide efficient and effective communication with another kitchen and bar staff.
- Serve food and beverages to patrons accurately and efficiently!
- Take food and beverage orders from patrons and enter them accurately into computer system for kitchen/bar staff.
- Use sales techniques to increase food and beverage revenue
Great Clips Hair Salon
Hairstylist
12.2016 - 02.2025
Job overview
- Increased salon revenue by upselling products (upwards of 20%) and additional treatments during consultations.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Counted and documented opening and closing cash amounts daily.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Ultimate Medical AcademyTampa
Master of Science from Medical Billing and Coding
01.2026
University Overview
Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries, and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. The program places strong emphasis on developing research abilities, professional writing, critical thinking, and communication skills.
Arizona State Board of Cosmetology
License from Cosmetology School
01.2014
University Overview
Fully accredited, accelerated program providing skills necessary to provide and excel in the beautification of hair, skin, and nails. This program aims to support students in completing their education and launching careers in cosmetology. Whether it be color, style, or just completing a basic haircut and shampoo.
Skills
- Healthcare billing expertise
- Payment collection and reconciliation
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Negotiation with third-party payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- Sales transaction management
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- Skilled in processing CMS 1450 (UB-04) claims
- Front Office Operations
- Patient management protocols
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Proficient in medical coding
- HCPCS
- CPT)
- Visitor engagement strategies
- Ensuring hygienic standards
- Merchandise promotion
- Effective team engagement
- Proficient in managing multiple tasks
- Organizational time strategies
- Timely complaint resolution
Accomplishments
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new winter menu.
Certification
- Ultimate Medical Academy – Tampa, FL
- Coding Certification
- I received a certification after successfully finishing a coding and billing course. I was able to prove my skills once I finished the class as well as when I took the test to show I know how to code correctly and properly. I was amazed with how easy the classes were.
- Arizona Board of Cosmetology (JTED) – Tucson, AZ
- Cosmetology License
- Went to a certified school of cosmetology
- Requiring 1600 hours under a licensed cosmetologist teacher
- Worked weekends as a receptionist at a busy salon.
- Graduated before I graduated high school.
- While I was in high school, the state provided funding for this program.
Timeline
Waiter/Waitress
Denny's
04.2025 - Current
Hairstylist
Great Clips Hair Salon
12.2016 - 02.2025
Ultimate Medical Academy
Master of Science from Medical Billing and Coding
Arizona State Board of Cosmetology
License from Cosmetology School
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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99th percentile of my class for Cosmetology, leading me to becoming an assistant manager.
99th percentile of my class for Cosmetology, leading me to becoming an assistant manager.
Consistently getting the Best customer feedback!
Consistently being on time
always showing up for extra activities!