Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Dawn Hall

Dearborn,Michigan

Summary

I represent a direct approach to managing people and situations with a kindness and compassion. I believe strongly in a team approach to handling work responsibilities. I also believe that it is my job as a manager to leverage team member's innate gifts for the betterment of the work mission. I enjoy working in a collaborative setting to create and launch new ideas. I am very organized and have an ability to assess any situation to maximize workflow efficiencies from the beginning of the process to the final step. I am able to critically think in the moment with never loosing focus on the mission. I am deadline driven, can work independently, and will pivot when necessary to achieve all goals. I am an active listener and highly engaged. I am ethical and very dependable. I have extremely high standards; my work and performance consistently display my passion for excellence. There is nothing about my job, my beliefs, my practice, my ethics, my standards, my professionalism, and my management style that I take lightly.

Overview

30
30
years of professional experience

Work History

Pharmacy Clinical Manager

Advantage
Rochester Hills, MI
11.2021 - Current
  • Integral member in a Health System approach with HAP and BCBS to improve Adherence in the Medicare Part D patient population in both the Ambulatory and Home Delivery setting to improve STAR ratings, reduce hospitalizations and reduce emergency room visits
  • Oversee team merger to maximize staff, consolidate work process, and reduce financial costs
  • The program has increase prescription volume, increased revenue for HFHS Pharmacies while increasing revenue for HAP and BCBS based on the improvement in their STAR ratings
  • Manage the Intern program with the intent to leverage their new knowledge and passion for learning on patient care projects
  • New projects are identified yearly to support outstanding patient care and increase in revenue.

Pharmacy Supervisor

Henry Ford Health Systems
Dearborn, MI
09.2010 - 11.2021
  • Created and managed Ambulatory Pharmacy Clinical Service Department with MTM Services
  • The department grew within a year to an Adherence Program managing the medication profiles for Medicare part D patients with a particular focus on STAR rated medications
  • Integral member in a Health System approach with HAP to improve Adherence in the Medicare Part D patient population in both the Ambulatory and Home Delivery setting to improve STAR ratings, reduce hospitalizations and reduce emergency room visits
  • The program has increase prescription volume, increased revenue for HFHS Pharmacies while increasing revenue for HAP based on the improvement in their STAR ratings
  • Created and managed Adherence Programs that improved patient outcomes, increased prescription volume and revenue for the Medicare part D patients with COPD, and CHF
  • Created a Medicare part D prescription monitoring program to minimize DIR Fees by improving STAR rated medication performance that is directly correlated to positive patient outcomes
  • Have worked and managed in the Ambulatory Pharmacy and Mail Order Pharmacy business market with an understanding of the complexities both areas represent
  • Manage the Intern program with the intent to leverage their new knowledge and passion for learning on patient care projects
  • New projects are identified yearly to support outstanding patient care and increase in revenue
  • Supervise teams at Fairlane Pharmacy, Ford Rd Pharmacy, Wyandotte Pharmacy, Brownstown Pharmacy and Woodhaven Pharmacy
  • Assisted in guiding the teams or leadership with increasing prescriptions volume, roll out of new policies or procedures, staffing challenges, COVID complexities, inventory management, and building new patient care services
  • Manage all the Pyxis machines embedded into the Ambulatory Clinics to support patient services with a strong partnership with Inpatient Pharmacy
  • The work included troubleshooting Pyxis issues, education of teams on the units, building and moving new machines for established areas, formulary management, along with working with multidisciplinary teams with roll out of new units.

Pharmacy Coordinator

Henry Ford Health Systems
Dearborn, MI
12.2009 - 09.2010
  • Manage one of the busiest pharmacies in the Henry Ford Health System with a fifteen-member team
  • Was able to rebuild the business within a year after each time the Health System strategically moved 50% of the clinic and patients to another facility
  • Created four exclusively new programs to the Henry Ford Health Systems to augment and sustain pharmacy business
  • Manage payroll, schedules, ordering medication, and supplies to maintain a positive grossing finical budget
  • Managed Ambulatory Pyxis drug-dispensing machine for the Emergency Department and Procedural Clinics
  • Worked closely with the Diabetic Management Team and perform training classes for patients and their drug therapy
  • Worked with interns and developed a benchmark study looking at counseling and prescribing habits with Antibiotic use
  • Medication Adherence member who was an integral part at reestablishing Adherence tools to promote patient safety
  • Rolled out webinars education 400 CCS Pharmacy employees educating the staff regarding the necessity of Medication Adherence
  • Worked with a multi-disciplinary team to develop education and training for safety in the work environment with primary focus on an active shooter
  • Member of the Fairlane Regulatory Committee to enforce JACHO/CMS standards throughout Fairlane and Ford Road Clinics

Staff Pharmacist

Henry Ford Health Systems
Dearborn, MI
01.2009 - 12.2009
  • Practice pharmacy in an Ambulatory clinic setting
  • Provide services to the Operating Room, Oncology, Emergency Department, Pediatrics, Dialysis, Hospice and Internal Medicine

Pharmacy Manager

Kroger Pharmacy
, MI
02.2006 - 01.2009
  • Practiced Pharmacy and managed at the Kroger Taylor location.
  • Trained in CPR and immunizations
  • Initiated and executed multiple immunization clinics at surrounding senior centers, churches, corporations, and school districts
  • Taught Medicare Part D classes at local Senior Centers
  • Taught Diabetes Classes for the Kroger patient population as well as local Senior Centers
  • Counseled patients on new and existing drug therapy
  • Maintained drug inventory
  • Ordered drugs and supplies
  • Scheduled pharmacist and technician hours and vacation
  • Maintained and organized all pharmacy paperwork
  • Successfully merged a Farmer Jack pharmacy into the Taylor Kroger pharmacy location.

Staff Pharmacist

Kroger Pharmacy
, MI
07.2001 - 02.2006
  • Practiced pharmacy at the Taylor Kroger location
  • Trained in CPR and immunizations
  • Taught Medicare Part D classes at local Senior Centers
  • Counseled patients on new and existing drug therapy
  • Maintained drug inventory
  • Ordered drugs and supplies

Sales Representative

AstraZeneca Corporation
Detroit, MI
06.2000 - 06.2001
  • Trained to represent Nexium, Zestril and Zestoretic to the Detroit area doctors
  • Worked with seven other sales representatives to build successful sales strategies to improve business and market share.

Clinical Staff Pharmacist

Beaumont Hospital
Royal Oak, MI
05.1996 - 06.2000
  • Researched, created and implemented a clinical cardiac position for pharmacists to round with the open-heart team
  • Clinically interacted with the cardiac surgeons, cardiologists, nurse practitioners and nurses on the open-heart team
  • Maximized the clinical pharmacist's impact by lowering length of stays, decreased post op infections and increased patient performance by initiating maintenance medication post op
  • Performed patient drug reviews, monitored drug levels, reviewed lab results, and initiated maintenance drugs for the post-op heart patients, dosed Vancomycin, Aminoglycosides, Heparin, and Theophylline
  • Performed staff pharmacist duties on the Critical Care, Surgical, Cardiac Care and Chemotherapy Satellites
  • Performed duties for the Antibiotic dosing team
  • Initiated Diabetic Care and Dosing Team
  • Researched and developed a protocol to dose post-op Coronary Artery By-pass Graph (CABG) patients that were in atrial fibrillation
  • One of two a member team to educate the Beaumont Hospital Staff of 3,000 on Pain Management for JACHO
  • Trained in CPR and ACLS.

Naval Hospital Hospital Corpsman

United States Navy
Marine Corps Base Camp Lejeune, NC
07.1984 - 07.1988
  • Served the United States Navy on Active Duty for 4 years
  • Completed boot camp in Orlando, Florida and Hospital Corpsman School in Great Lakes, Illinois
  • Was a member of the Anesthesia team at Camp LeJuene Hospital
  • Ordered and maintained pharmaceutical supplies for the Anesthesia Department
  • Assisted with Anesthesia administration, intubation and all invasive procedures
  • Initiated intravenous therapy and was an active member of the emergency response cardiac life support team.

Education

Bachelor of Science - Pharmacy

Wayne State University, School of Pharmacy
05.1996

Bachelor of Arts - Chemistry

Wayne State University
05.1993

Skills

  • Budget Planning and Development
  • Employee Work Scheduling
  • Verbal and Written Communication
  • Decision Making
  • Service Improvements
  • Process Implementations
  • Interdepartmental Functions Coordination
  • Employee Performance Evaluations
  • Time Management
  • Employee Recruitment and Hiring

Timeline

Pharmacy Clinical Manager

Advantage
11.2021 - Current

Pharmacy Supervisor

Henry Ford Health Systems
09.2010 - 11.2021

Pharmacy Coordinator

Henry Ford Health Systems
12.2009 - 09.2010

Staff Pharmacist

Henry Ford Health Systems
01.2009 - 12.2009

Pharmacy Manager

Kroger Pharmacy
02.2006 - 01.2009

Staff Pharmacist

Kroger Pharmacy
07.2001 - 02.2006

Sales Representative

AstraZeneca Corporation
06.2000 - 06.2001

Clinical Staff Pharmacist

Beaumont Hospital
05.1996 - 06.2000

Naval Hospital Hospital Corpsman

United States Navy
07.1984 - 07.1988

Bachelor of Science - Pharmacy

Wayne State University, School of Pharmacy

Bachelor of Arts - Chemistry

Wayne State University
Dawn Hall