Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dawn hansen

Des Moines,Iowa

Summary

Results-driven leader with a proven track record of high productivity and efficient task completion. Experienced in leadership, technical troubleshooting, and employee management. Exceptional communication, problem-solving, and time management skills to optimize team performance. Strong skills in project management and understanding the value of culture and employee wellness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Services Manager

Iowa Department of Corrections
01.2023 - Current
  • Serves as the primary liaison for the Iowa Department of Corrections (IDOC) to IDOC districts, representing field services operations and acting as the final decision-making authority
  • Provided comprehensive oversight and guidance, offering technical assistance and support to ensure seamless operations across multiple districts
  • Evaluated and resolved operational and program challenges, collaborating closely with district leadership to implement solutions and maintain alignment with departmental goals.
  • Regularly advised management and executive-level staff on critical issues, policy applications, and program improvements to support effective, consistent field service delivery.

Residential Service Manager

Iowa Department of Corrections
01.2018 - 01.2023
  • Multifaceted role overseeing the management of the Iowa Department of Corrections' (IDOC) 21 Residential Correctional Facilities (RCF).
  • This involves close collaboration with residential staff to develop, administer, and ensure compliance with Work Release/OWI policies, procedures, and Iowa Code.
  • Serving as the primary liaison between the Iowa Department of Corrections and the Community Based Corrections (CBC) judicial districts, I manage the statewide implementation of WR/OWI programs.
  • This role involves providing crucial technical expertise and guidance to address and resolve operational and program-related challenges, ensuring the smooth functioning of these essential programs.
  • An integral part of my role is to monitor and enforce consistent risk reduction and graduated sanction practices.
  • This includes spearheading Continuous Quality Improvement (CQI) efforts, critical to enhancing program responsiveness and ensuring compliance with correctional policies.

Probation/Parole Supervisor

5th Judicial District
01.2016 - 01.2018
  • I held a significant supervisory role overseeing both the Parole and Mental Health Units.
  • In this capacity, I conducted extensive case audits, meticulously scrutinizing case files to ensure alignment with regulatory standards, while striving to enhance operational efficiencies within the organization.
  • My responsibilities included the direct oversight of the parole and mental health units, involving the management and guidance of staff to meet established work standards.
  • I provided coaching and motivation, aiming to elevate team performance and productivity.
  • A substantial aspect of my role involved investigating personnel issues across the district.
  • I took an active role in addressing concerns and facilitating resolutions, thereby fostering a harmonious and productive work environment.
  • To ensure a high standard of compliance and practice, I focused on the implementation of Core Correctional Practices (CCP) and graduated sanctions within the organization.
  • This included a commitment to maintaining a high standard of compliance and adherence to best practices in correctional procedures.
  • Beyond my direct responsibilities, I actively participated as a member of the State Advisory Board of Consumer Affairs and NAMI Board Member.
  • Directed and supervised a team of around 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Probation Parole Officer III

5th Judicial District
01.2011 - 01.2016
  • I supervised a high-risk mental health caseload, overseeing a comprehensive range of responsibilities.
  • These duties encompassed assessment, case management, and conducting thorough home visits and collateral checks to ensure compliance with program requirements.
  • Additionally, I facilitated treatment groups and prepared various court documents, such as Reports of Violations and discharge reports.
  • I had the responsibility of testifying in court and addressing violations, with appropriate sanctions, to maintain compliance.
  • Collaborating with an extensive network of stakeholders was integral to this role, including liaising with Courts, the Bureau of Prisons (BOP), law enforcement agencies, Iowa Department of Corrections (IDOC) institutions, community mental health and substance abuse providers, victims, state agencies, and client support networks, which encompassed family, friends, and employers.
  • This position demanded a nuanced understanding of client needs, legal procedures, and effective collaboration with a diverse range of stakeholders within the criminal justice system.

Community Program Monitor

5th Judicial District
01.2010 - 01.2011
  • I played a pivotal role in the implementation and facilitation of multiple treatment groups by integrating Evidence-Based Practices (EBP) and motivational interviewing techniques.
  • As a lead contributor, I co-authored the curriculum for the IDAP program, notably recognized as ACTV (Achieving Change through Value-Based Behavior).
  • My involvement extended beyond co-authoring, as I actively participated in planning committees, contributing to the development, research, and successful implementation of the ACTV curriculum.
  • Moreover, I conducted numerous initial assessments, employing tools such as the Level of Service Inventory, Iowa Risk, and Jessness assessments to evaluate and determine appropriate levels of supervision and interventions for program participants.

Counselor

Newton Correctional Facility
01.2007 - 01.2010
  • I assumed a lead position in implementing, designing, and conducting training sessions for correctional counselors on the utilization of the statewide substance abuse treatment documentation software (I-SMART).
  • This responsibility involved ensuring counselors were proficient in using the software effectively.
  • I led Strategies for Self-Improvement and Change, a licensed substance abuse treatment group.
  • Furthermore, I played a pivotal role in auditing counselors' files, ensuring compliance, and maintaining quality standards within the programs.
  • I provided recommendations to the Iowa Board of Parole regarding the readiness of individuals for release.
  • Concurrently, I managed a caseload of approximately sixty male inmates, ensuring the maintenance and regular review of their case plans, overseeing their progress, and providing necessary guidance to support their rehabilitation and reintegration into society.

Education

Masters - Mental Health Counseling

Capella University
01.2011

BA -

Buena Vista College
01.2007

AA -

Iowa Central Community College
01.2005

Skills

  • Clear Interpersonal Communication
  • Proven Leadership Competence
  • Data-Driven Decision Making
  • Skilled in Assessing Risk Management Strategies
  • Responsive to New Challenges
  • Ongoing Improvement Initiatives
  • Effective Project Oversight

Certification

  • 2023 Graduate of APPA Leadership Institute Academy

Accomplishments

  • Co-Author of the curriculum Achieving Change Through Value-Based Behavior (ACTV)

Timeline

Field Services Manager

Iowa Department of Corrections
01.2023 - Current

Residential Service Manager

Iowa Department of Corrections
01.2018 - 01.2023

Probation/Parole Supervisor

5th Judicial District
01.2016 - 01.2018

Probation Parole Officer III

5th Judicial District
01.2011 - 01.2016

Community Program Monitor

5th Judicial District
01.2010 - 01.2011

Counselor

Newton Correctional Facility
01.2007 - 01.2010

Masters - Mental Health Counseling

Capella University

BA -

Buena Vista College

AA -

Iowa Central Community College

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Dawn hansen