Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Hargett

McArthur

Summary

Customer service professional with strong experience supporting customers through phone, email, and live chat. Skilled in resolving concerns efficiently, de-escalating issues, and providing empathetic, solution-focused support. Known for clear communication, attention to detail, and maintaining high customer satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Live Chat Specialist

Norwegian Cruise Line
09.2024 - Current
  • Assisted guests with inquiries and reservations via live chat while managing real-time communication in a high-volume environment. Ensured GDPR compliance when handling sensitive data. Resolved customer complaints promptly, provided alternative solutions, and maintained up-to-date knowledge of products, services, and policies.

Cruise Specialist

Norwegian Cruise Line
10.2022 - 09.2024
  • Delivered empathetic, solution-focused service while resolving guest inquiries related to cruise products, destinations, onboard activities, and policies. Maintained high customer satisfaction through prompt and accurate support.

Sales Representative

McArthur Lumber & Post
02.2015 - 09.2022
  • Built strong customer relationships through consultative sales and service. Managed records, reports, and customer communications, resolved concerns to drive retention and sales growth, and trained new associates.

Education

Bachelor of Arts - Interior Design

Collins College
Phoenix, AZ

Skills

  • Customer inquiry resolution
  • Complaint resolution
  • Customer retention
  • Empathy display
  • Product knowledge
  • GDPR compliance
  • Interpersonal skills
  • Time management
  • Team collaboration

Timeline

Live Chat Specialist

Norwegian Cruise Line
09.2024 - Current

Cruise Specialist

Norwegian Cruise Line
10.2022 - 09.2024

Sales Representative

McArthur Lumber & Post
02.2015 - 09.2022

Bachelor of Arts - Interior Design

Collins College