Dawn Hargrave
Largo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Child Protection Investigator
Department of Children and Families
01.2024 - 12.2024
- Demonstrated empathy towards families facing challenging circumstances while remaining objective during investigations.
- Maintained confidentiality throughout the investigative process, respecting the privacy rights of children and their families.
- Collaborated with law enforcement agencies during joint investigations, ensuring the well-being of all involved parties.
- Enhanced family support networks through identifying resources and connecting families to relevant services.
- Testified in court hearings as needed, providing factual evidence to support decision-making processes related to child welfare cases.
- Interviewed children, members of families, medical personnel, and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Documented data and completed accurate updates to case records.
Certified Child Advocate Manager
6th Circuit Guardian Ad Litem Office
05.2022 - 01.2024
- Ensured compliance with child protection laws, representing children's best interests.
- Advocated for educational needs to promote holistic development and academic success.
- Collaborated with social workers for comprehensive assessments and targeted interventions.
- Empowered children to express their needs and concerns, fostering self-advocacy skills.
- Trained volunteers and staff on child advocacy practices to maintain high service standards.
- Streamlined case documentation to ensure accurate and up-to-date records.
- Established trust with children by maintaining confidentiality and providing a safe space for them to express their thoughts and feelings openly.
- Collaborated with multi-disciplinary teams to create holistic support plans for at-risk youth needing intervention or assistance.
- Advocated for children's best interests during court proceedings, ensuring their voices were heard and considered in decision-making processes.
Retail/Rural Supervisor
United States Postal Service
03.2017 - 12.2020
- Coordinated shift schedules to ensure optimal coverage.
- Resolved conflicts and maintained workplace harmony by addressing issues promptly.
- Supervised daily operations for efficient workflow and task completion.
- Enforced compliance with safety regulations to maintain a secure working environment.
- Conducted performance reviews to provide constructive feedback and set growth objectives.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented rewards, and recognition program that significantly increased employee engagement and satisfaction.
Letter Carrier
United States Postal Service
05.1995 - 03.2017
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
- Safeguarded postal property from theft or damage by securing vehicles properly.
- Explained mail regulations, policies, or procedures to postal customers.
- Cased mail in sequence of delivery for the designated route.
- Collected mail from letter boxes on route, both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
- Maintained safe driving practices while navigating various weather and traffic situations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Master of Science - Criminology
Florida State University
Tallahassee, FL05-2026
Bachelor of Arts - Psychology, With A Minor in Sociology
University of Michigan, Dearborn
Dearborn, MI12-2023
Associate of Arts - Psychology
Henry Ford College
Dearborn, MI06-2016
Skills
- Professional boundaries
- Resilience and persistence
- Multicultural sensitivity
- Assertiveness
- Family dynamics
- Interviewing techniques
- Teamwork and cooperation
- Writing and verbal communication
- Case documentation
- Mental health awareness
- Community resources
Timeline
Child Protection Investigator
Department of Children and Families
01.2024 - 12.2024
Certified Child Advocate Manager
6th Circuit Guardian Ad Litem Office
05.2022 - 01.2024
Retail/Rural Supervisor
United States Postal Service
03.2017 - 12.2020
Letter Carrier
United States Postal Service
05.1995 - 03.2017
Master of Science - Criminology
Florida State University
Bachelor of Arts - Psychology, With A Minor in Sociology
University of Michigan, Dearborn
Associate of Arts - Psychology
Henry Ford College
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