Dawn Harrell
Administration
Orange,TX
Summary
Meticulous Administrative Assistant with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
Sulphur, LA
03.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted hotel brand's loyalty program through [Action].
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Proctor
Safety Council
Sulphur, LA
08.2018 - 03.2021
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Maintained secure and positive environment conducive to testing.
- Assisted faculty with setting up tests and coordinating test spaces.
- Validated appropriate identification to allow admission to testing area.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Administered individual and group assessments according to testing guidelines
Administrative Assistant
Calcasieu Parish Police Jury
Lake Charles, LA
06.2013 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
Diploma - Administrative Assistant
Delta Technical College
Lake Charles, LA04.2004
Skills
- Microsoft Office
- Customer Service
- Invoicing and Billing
- Payment Collection
- Problem Solving
- Records Management
- Decision Making
- Data Gathering
- Inquiry Response
- Relationship Establishment
- Data Entry
- Email and Telephone Decorum
- Verbal and Written Communication
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
03.2021 - Current
Proctor
Safety Council
08.2018 - 03.2021
Administrative Assistant
Calcasieu Parish Police Jury
06.2013 - 08.2018
Diploma - Administrative Assistant
Delta Technical College
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