Dawn Hart

• Provide quality assurance and system support for the QA Manager and Center Director
• Perform center quality assurance activities for A/R to ensure work efforts satisfy customer requirements.
• Ensured compliance with industry standards and regulations by staying up-to-date on best practices and incorporating them into audit procedures.
• Supported continuous improvement efforts by analyzing audit findings and recommending corrective actions.
• Improved overall product quality by conducting thorough audits and identifying areas for improvement.
• Reduced customer complaints by implementing robust quality control measures during the auditing process.
• Developed comprehensive reports summarizing audit results, enabling management to make informed decisions about resource allocation and process improvements.

• Back-end support for Directors and Management and facility PBAs and PSR - Daily reports processor work from-home team member.

· Previously Worked onsite – St Petersburg General Hospital /Largo Medical/Northside/Palms of Pasadena

· Provides support for Director and Management

· Instrumental in assisting with PME training and education

· Training of new team members onsite at facilities, as well as through daily communication

· Responsible for Completion of all daily, weekly, and monthly reports, including but not limited to:

Certified, Denied, NHI, Recon, Month-end, Quality Assurance, and Exception reports

· Subject Matter Expert for PME

· Selected for focus groups for departmental process resolutions

· Billing all approved accounts and working with SSC for any issues needing resolution

· Supports all facility PBC staff -Consistently providing daily assistance, education, and coverage for other facilities

· Review all referred accounts of uninsured patients for potential state and federal assistance programs.

· Completes all applications and processes to facilitate possible assistance approval and timely billing.

· Visits with patients in a hospital or outside locations to finalize documents vital to assistance approval.

· Submits inpatient applications directly to social services, follows application status to completion,

· Update the account with verified insurance information and ensure timely billing.

· Maintains knowledge of all state and federal programs; shares information with coworkers and supervisors.

• Supervisor of Referral and Authorization Department, providing administrative support to both Executive Management and department.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Used advanced software to prepare documents, reports, and presentations.

• Responsible for identifying ER patients through bedside assessment and interview who may be eligible for financial and social assistance from community agencies.

• Team Leader responsible for implementing new policies and procedures to accelerate patient/doctor flow and increase productivity and profit.