DAWN HATCHER
Tyler,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Total Point Urgent Care
12.2022 - 12.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Composed, edited, and typed complex memos and reports with job-related software
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Managed database systems containing customer contact information
- Handled confidential documents in an organized fashion according to established protocol
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Order Selector
Brookshires Grocery Company
07.2022 - 10.2022
- Read orders to ascertain catalog numbers, sizes, and quantities of merchandise
- Prepared products for packaging and shipping according to company specifications
- Transported orders using pallet jacks to shipping locations or delivery platforms with material handling equipment
- Selected products and items from shelves and pallets for customer orders
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.
Caregiver
Girling Home Health Care
09.2013 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Line Assembler
Ingersoll Rand/Trane
01.2017 - 09.2019
- Maintained assembly and production equipment to meet operational goals
- Placed products in equipment or on work surfaces for further processing, inspecting, or wrapping
- Assembled light and medium-sized parts in factory setting
- Worked through each required task and step in production processes
- Loaded raw materials into machines for processing tasks
- Completed accurate assembly work by positioning and aligning components
- Removed physical refuse and debris and organized tools to maintain safe work environment
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Completed day-to-day duties accurately and efficiently.
Account Representative
Suddenlink Communications
03.2007 - 02.2013
- Identified customer needs by asking questions and advising on best solutions
- Provided excellent customer service to ensure client satisfaction
- Introduced new company products and services to existing clients to boost revenue
- Set up and update customer accounts with interactions, payments, and personal information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate Degree in Business Management & Accounting -
Independence University
Salt Lake City, UT09.2017
High School Diploma -
Pine Tree High School
Longview, TX05.2002
Skills
- Data Entry
- Multitasking and Prioritization
- Great active listener
- Written And Oral Communication
- Appointment Scheduling
- Quality Assurance
- Microsoft Word, Excel, Outlook
- Administrative Support
- Time Management
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Multi-Line Phone Systems
- Call center experience
- Customer Relationship Management (CRM)
References
- Leslie Gonzales, 903-339-9597
- Julissa Ceron, 903-812-7573
- Lonnie Wilson, 903-918-4769
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Total Point Urgent Care
12.2022 - 12.2023
Order Selector
Brookshires Grocery Company
07.2022 - 10.2022
Line Assembler
Ingersoll Rand/Trane
01.2017 - 09.2019
Caregiver
Girling Home Health Care
09.2013 - 03.2022
Account Representative
Suddenlink Communications
03.2007 - 02.2013
Associate Degree in Business Management & Accounting -
Independence University
High School Diploma -
Pine Tree High School
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