Summary
Overview
Work History
Skills
Timeline
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Dawn Hayer

Richmond,VA

Summary

Dynamic and reliable Bartender with a proven track record at The Foundation, adept at managing high customer volumes and ensuring top-notch service. Excelled in teamwork and communication at Lemon Lounge, enhancing customer satisfaction. Skilled in cash handling and multitasking, with a strong customer service orientation and an outgoing personality, consistently driving up sales and customer loyalty.

Overview

8
8
years of professional experience

Work History

Bartender

The Foundation
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender/Server

Lemon Lounge
06.2024 - Current
  • Contribute to a positive work environment through effective teamwork and communication with colleagues.
  • Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Keep bar presentable and well-stocked to meet customer needs.
  • Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender/Server

Cherry's Lounge
01.2017 - 04.2020
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender/Bottle Girl

Luxe Lounge
02.2017 - 12.2017
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Supported team members during high-volume periods, demonstrating effective multitasking skills.
  • Received bottle orders for customers that had sections
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted with taking hookah orders

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Payment processing
  • Cash register operation

Timeline

Bartender

The Foundation
09.2024 - Current

Bartender/Server

Lemon Lounge
06.2024 - Current

Bartender/Bottle Girl

Luxe Lounge
02.2017 - 12.2017

Bartender/Server

Cherry's Lounge
01.2017 - 04.2020

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Dawn Hayer