Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Hayes

Red Bluff,CA

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Operations Manager RX

CVS Health
12.2016 - 12.2023
  • I manage store direct employees, customer service, training, payroll, deposits, reports, scheduling, hiring amongst many other tasks I am also cross trained into pharmacy
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Office Assistant

The Salvation Army
11.2014 - 12.2015
  • Helped run warming shelter
  • Helped with office work
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Maintained and updated office records, both digital and physical.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

CSR - Customer Service Representative

Network Insurance
04.2010 - 03.2014
  • Set up insurance policies
  • Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed multiple incoming calls, emails, and faxes per day from customers.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.

Customer Service

Ralynns
06.1992 - 01.2010
  • Ran cash register assisted customers
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Developed deep understanding of customer service principles and customer service best practices.
  • Developed deep understanding of customer service principles and customer service best practices.
  • Provided extraordinary customer service to clients.
  • Resolved issues and maintained customer service standards.
  • Greeted customers and provided outstanding customer service.
  • Displayed exceptional customer service and communication skills.

Education

Medical Assisting

Shasta College
Redding, CA
12.2024

High school diploma - Criminal Justice

Red Bluff High School
Red Bluff, CA
06.2023

Skills

  • Store Management Experience
  • Inventory Control
  • Payroll
  • Management
  • Interviewing
  • Store management
  • Merchandising
  • Planograms
  • Cash register
  • Supervising experience
  • Cash handling
  • Customer service
  • Leadership
  • Warehouse management
  • Training & development
  • Human resources
  • Analysis skills
  • Microsoft Access
  • Time management
  • Administrative experience
  • Google Suite
  • Computer skills
  • Organizational skills
  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Customer Relationship Management
  • Goal Setting
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Staff Development

Certification

Driver's License

Timeline

Operations Manager RX

CVS Health
12.2016 - 12.2023

Office Assistant

The Salvation Army
11.2014 - 12.2015

CSR - Customer Service Representative

Network Insurance
04.2010 - 03.2014

Customer Service

Ralynns
06.1992 - 01.2010

Medical Assisting

Shasta College

High school diploma - Criminal Justice

Red Bluff High School

Similar Profiles

CREATE PROFILE
Dawn Hayes