DAWN HAYES
TN
Summary
Results-driven Accounting and Operations Management professional with 20+ years of experience optimizing financial processes and leading high-performing teams. Demonstrated expertise in implementing streamlined accounting solutions that increased operational efficiency by 35% and reduced processing errors by 42%. Skilled in leveraging advanced office systems, ensuring GAAP compliance, and driving process standardization initiatives that delivered $175K+ in annual cost savings. Combines strong analytical capabilities with exceptional leadership skills to transform accounting operations and support strategic business objectives.
Overview
11
11
years of professional experience
Work History
Office Manager
Waste Connections
Clarksville, TN
06.2020 - 08.2025
- Transformed office operations by implementing advanced workflow systems that increased departmental productivity by 32% and reduced administrative overhead by $87,000 annually.
- Developed and led a high-performing team of 8 staff members through strategic recruitment and comprehensive training programs, achieving 95% employee retention and 28% improvement in performance metrics.
- Redesigned performance management framework incorporating data-driven evaluation metrics and structured coaching protocols, resulting in 40% increase in team productivity and 25% improvement in service delivery metrics.
- Optimized resource allocation through implementation of strategic scheduling procedures and task prioritization systems, reducing overtime costs by 22% while ensuring 100% on-time project completion.
- Revolutionized procurement processes by implementing automated PO tracking and approval workflows, reducing processing time by 65% and capturing $42,000 in early payment discounts annually.
- Streamlined invoice processing through integration of document recognition technology, reducing processing time from 4 days to 6 hours while maintaining 99.7% accuracy.
- Implemented data-driven vendor management system that analyzed pricing patterns and payment terms, resulting in 18% cost reduction through optimized supplier relationships.
- Automated cash receipt processing using RMO integration with advanced reconciliation procedures, achieving 99.9% posting accuracy and reducing processing time by 74%.
- Established electronic deposit system with Wells Fargo Bank featuring automated reconciliation, accelerating fund availability by 1.5 business days and eliminating manual errors.
- Developed comprehensive payment reconciliation system that systematically identified and resolved 87% of payment discrepancies, reducing investigation time by 62%.
Cash Application Specialist
Redhawk Fire & Security
Houston, TX
06.2017 - 08.2020
- Managed payment processing operations for over 2,000 customer accounts with 99.95% accuracy rate, processing approximately $4.2M in monthly transactions.
- Implemented automated lockbox reconciliation system that reduced processing time by 65% and eliminated 98% of manual sorting errors.
- Optimized deposit workflows through integration of digital banking tools, accelerating fund availability by 1.2 business days and improving cash flow forecasting accuracy by 37%.
- Established data-driven customer support protocols that reduced resolution time by 48% and improved customer satisfaction scores by 32%.
- Developed systematic payment investigation methodology that resolved 78% of misapplied payments within 4 hours, compared to previous 3-day average.
Office Manager
Westex Security Services, Inc
Houston, TX
06.2014 - 04.2017
- Established strategic meeting management system that improved cross-team communication efficiency by 42% and reduced meeting time by 35%.
- Implemented data-driven inventory management system that reduced stockouts by 87% while decreasing carrying costs by 23%, saving approximately $32,000 annually.
- Led and developed a team of 4 administrative professionals, achieving 100% retention and 38% improvement in operational efficiency metrics.
- Redesigned office workflows through process mapping and standardization, reducing administrative overhead by 32% and generating $78,000 in annual cost savings.
- Managed payroll processing for 350+ employees using QuickBooks, reducing processing time by 54% and achieving 100% compliance with labor regulations.
Education
Bachelor's - Psychology
Austin Peay University
Clarksville, TN12-2025
Associate - Behavioral Science
San Jacinto Community College
Houston, TXMedical Assisting -
Concorde Career College
Aurora, COSkills
- Financial Management
- Office Systems
- Integrated Financial Systems
- QuickBooks
- RMO
- Salesforce
- Sage 300
- Paycom
- Microsoft Office Suite
- Google Workspace
- Workday
- Data Analysis
- GAAP Compliance
- Automated Financial Reporting
- Cross-functional Team Leadership
- Process Improvement Methodologies
- Resource Allocation
- Workforce Optimization
- Change Management
- Accounting Cycle Management
- Financial Data Analysis
- Forecasting
- Accounts Reconciliation
- Anomaly Detection
- Workflow Automation
- Document Management Systems
- Process Standardization
- SOX Requirements
- Financial Controls Implementation
- Excel Advanced Functions
- Power BI
- Data Visualization
- Data Gathering & Analysis
- Conflict Management
- Planning & Organizing
Core Competencies
Advanced proficiency in integrated financial systems: QuickBooks, RMO, Salesforce, Sage 300, Paycom, Microsoft Office Suite & Google Workspace expert with advanced data analysis capabilities, GAAP compliance implementation and maintenance across multiple business units, Automated financial reporting systems development reducing manual processing by 65%, Cross-functional team leadership with 98% staff retention rate, Systematic process improvement methodologies resulting in 40% efficiency gains, Strategic resource allocation and workforce optimization, Change management and office transformation leadership, End-to-end accounting cycle management with 99.8% accuracy rate, Advanced financial data analysis and forecasting, Streamlined accounts reconciliation systems implementation, Comprehensive anomaly detection for financial discrepancy resolution
Timeline
Office Manager
Waste Connections
06.2020 - 08.2025
Cash Application Specialist
Redhawk Fire & Security
06.2017 - 08.2020
Office Manager
Westex Security Services, Inc
06.2014 - 04.2017
Bachelor's - Psychology
Austin Peay University
Associate - Behavioral Science
San Jacinto Community College
Medical Assisting -
Concorde Career College
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