Dawn Heaven
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a fulfilling position. Avid volunteer with animal and charity organizations. Looking to increase current knowledge base and be a productive team member.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Heaven Services
02.2022 - Current
- Provide Bookkeeping and Payroll Services to Clients.
- Client Acquisitions.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and tax requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
Personal Shopper
Shipt
05.2018 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage while delivering to the customer.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
WestAtHome
11.2009 - 05.2013
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Position was Remote/Work From Home.
Caregiver
Home Instead Seniors Care
04.2007 - 08.2010
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Secretary
American Senior Communities
09.2006 - 03.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Merchandiser
Gap Kids
08.2005 - 09.2006
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Manager
Blockbuster Video
09.2004 - 07.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Cashier
Sears
09.2004 - 07.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Administrative Assistant
Ashton Rehabilitation
10.2002 - 08.2003
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Camp Counselor
Girl Scouts Of America
05.2000 - 08.2000
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
Education
No Degree - Human Services
Indiana Institute of Technology
Fort Wayne, IN05.2026
Skills
- Operations Management
- Documentation And Reporting
- Human Resource Management
- Customer-Oriented
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Honest and Dependable
- Willing to Learn New Skills
- Compassionate
Volunteer Positions
Ascension Lutheran - 2013 to 2016
- Assisted Teachers, Managed the Library, and Coached Girls Basketball
Fort Wayne Fusion - 2016 to Current
- Making New Families Feel Welcome, Planning and Working Events, and Transport Players.
Fort Wayne Animal Care and Control - 2019 to Current
- Counseling Prospective Adopters, Daily Animal Care, Fostering Animals, Transporting Animals, Event Planning, and Helping with Community Engagement Events.
Blackhawk Ministries - 2020 to Current
- Teaching classes, Key Leader for the Kids Welcome Team, and Overseeing Activities.
Blackhawk Christian School PVO - 2022 to Current
- Organizing Events for Staffs and Students.
Community Harvest Food Bank - 2023 to Current
- Package, Distribute, and Organize Food Products.
ICAN - 2024 to Current
- Assist in the Training of Service Dogs for Veterans
Timeline
Owner/Operator
Heaven Services
02.2022 - Current
Personal Shopper
Shipt
05.2018 - 11.2023
Customer Service Representative
WestAtHome
11.2009 - 05.2013
Caregiver
Home Instead Seniors Care
04.2007 - 08.2010
Secretary
American Senior Communities
09.2006 - 03.2007
Merchandiser
Gap Kids
08.2005 - 09.2006
Manager
Blockbuster Video
09.2004 - 07.2005
Cashier
Sears
09.2004 - 07.2005
Administrative Assistant
Ashton Rehabilitation
10.2002 - 08.2003
Camp Counselor
Girl Scouts Of America
05.2000 - 08.2000
No Degree - Human Services
Indiana Institute of Technology