DAWN HEBERT
Longview,TX
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Aftermarket Sales Manager
Capacity Trucks
Longview, TX
09.2020 - 02.2021
- Collaborated with multiple business units and stakeholders to ensure that customer service needs were met within areasonable amount of time to sustain world-class expectations within Dealer network.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
- Hired, supervised, and coached 14 employees on sales strategies to optimize performance.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Directed shipping and receiving of awide range of products daily.
- Prepared updated shipment reports for executives and clients.
- Kept corporate departments and customers updated on critical shipments.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Utilized Mapics AS400/Infor XA to prepare and maintain records and reports of inventories, price lists, shortages, shipments, and expenditures.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
Supply Chain Manager
Tern Services, Inc
Longview, TX
06.2019 - 09.2020
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Improved, standardized, and documented planning and scheduling processes.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Used QuickBooks to authorize and monitor purchase orders and consumables.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Contacted location managers and department supervisors to assess requirements.
Production Control & Logistics Manager
RIO Ammunition, LLC
Marshall, TX
02.2016 - 11.2018
- Managed over $3M in inventory and 22 employees in a 7,500 square-foot warehouse plus 11 bunkers ranging from 4000 square feet down to 1,575 square feet for a manufacturer of ammunition for firearms.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Assessed and adjusted priorities to align with inventory levels, production quantities, and other variables.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Established logistics policies for mode, carrier, and supplier agreements that benefited the overall business.
- Complied with safety and hazardous material handling, storage regulatory requirements, and internal procedures affecting business operations.
- Informed management of production challenges or obstacles and suggested actionable solutions.
- Kept corporate departments and customers updated on critical shipments.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Negotiated with 3 different freight companies and received annual contracts resulting in cost savings of 67%.
- Organized importation of raw materials and finished goods via air and ocean.
Aftermarket Sales Manager
Capacity Trucks, Inc. & LayMor, Inc.
Longview, TX
11.1999 - 02.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Hired, supervised and coached 20 employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales by 100% in my first year through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Supported outside sales personnel on customer-related efforts and visits to grow sales.
- Developed and implemented systems, processes, and metrics to improve On-Time Delivery (OTD), Stock Outs, and Inventory Turns.
- Conducted research to address shipping errors and packaging mistakes.
- Conducted inventory audits with 98% accuracy following company procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Lead team of 12 employees packaging, palletizing and shipping up to 250 boxes per day.
Education
High School Diploma -
Central High School
Salem, WINo Degree - Salesforce Administrator
Marquette University
Milwaukee, WI07.2021
No Degree -
Kilgore College
Kilgore, TX03.2014
Skills
- Advertising Campaigns
- Budgeting and Expenditures
- Salesforce Software
- Team Recruiting and Onboarding
- Shipping and Receiving Oversight
- Customer Complaint Resolution
- Sales Records Management
- Aftermarket Sales
- Critical Thinking
- Customer Satisfaction
- Supplier Evaluation
- Operational Efficiency
Timeline
Aftermarket Sales Manager
Capacity Trucks
09.2020 - 02.2021
Supply Chain Manager
Tern Services, Inc
06.2019 - 09.2020
Production Control & Logistics Manager
RIO Ammunition, LLC
02.2016 - 11.2018
Aftermarket Sales Manager
Capacity Trucks, Inc. & LayMor, Inc.
11.1999 - 02.2016
High School Diploma -
Central High School
No Degree - Salesforce Administrator
Marquette University
No Degree -
Kilgore College
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