Dawn Heidelberg
Parkville,Maryland
Summary
Professional and focused Judicial Clerk with the District Court of Maryland.Organized and dependable, successful at managing multiple priorities with a positive attitude. Skilled in writing and court processes. Background includes working as a courtroom clerk for Judges at the Towson location for over 4 years. Willingness to take on added responsibilities to meet team goals as well as being an oriented team player with strong organizational skills, utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
JUDICIARY CLERK/TRAFFIC ADMINISTRATION
DISTRICT COURT OF MARYLAND
Towson, MD
07.2019 - Current
- Receives filings in system File and Serve, checks to ensure filing(s) meets requirements of rules and fees associated with filing
- Initiates traffic cases filed with District Court of Maryland and updating case information into courts data system(s)
- Prepares daily multiple traffic dockets ensuring dockets are in order and necessary forms are available
- Performs all functions necessary for cases/pleadings through File and Serve for processing that was received by court, tasking between 50 to 100 pleadings per day to appropriate queue for processing
- Provide customer service, assisting customers, attorneys and court related agencies regarding questions/procedures by telephone in professional manner adhering to office guidelines and policies.
COURTROOM CLERK
DISTRICT COURT OF MARYLAND
Towson, MD
01.2014 - 07.2019
- Assisted judge with criminal, traffic, civil, protective and peace orders, along with landlord tenant dockets, managing over 150 failure to pay rent cases on weekly basis. Operating recording system, preparing paperwork accurately for signatures and entering judge’s findings in case management system, managing over 30 dockets daily
- Reviewed court documents to process subpoenas, motions and pleadings
- Promoted transparency in judicial proceedings through accurate transcription services and timely distribution of official records
- Maintained court dockets and updated disposition of cases after court hearings and trials
- Assisted court in scheduling hearings, meetings and other events to support seamless operations
- Take simultaneous notes of court proceedings for case file which include bail reviews, civil, criminal, traffic and extreme protective and peace orders
- Administer oaths, keep accurate records of witnesses, mark and record exhibits
- Assembles and forward paperwork completed during court to appropriate agencies such as Parole and Probation, Detentions Centers, Law Enforcement Agencies, and or Sheriffs Office, depending on action required
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Performed routine data entry or document management
- Prepared court documents for filing in alignment with established protocols to support compliance
- Attended court sessions to record proceedings of evidence, objections, rulings and arguments
- Improved communication between court staff and attorneys by promptly distributing necessary paperwork and providing regular updates on case statuses
- Safeguarded sensitive information with meticulous record-keeping practices, ensuring confidentiality of all court-related data
- Ensured timely submission of required court documents to relevant parties, contributing to smoother legal processes
SUPPORT SERVICES CLERK
DISTRICT COURT OF MARYLAND
Towson, MD
06.2010 - 01.2014
- Greets and assists general public, attorneys and court related agencies and personnel, responding to inquiries regarding proper completion of various court related forms and procedures
- Assumes overall responsibility for receipt, processing and accurate delivery of United States mail, interdepartmental/interoffice mail managing over 200 pieces of mail daily
- Compile, sort and verify accuracy of data before it is entered
- Collects revenue by receiving and recording payments
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Improved workflow by prioritizing tasks based on urgency and importance
- Facilitated communication between clients and other service providers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
Education
High School Diploma -
Northern High School
Baltimore, MD06.1986
Skills
- Knowledge of legal terminology, judicial policies, procedures, protocols, court forms, and equipment required to support specialized work of assigned unit(s)
- Basic English and arithmetic to include but not limited to spelling, punctuation, and basic math
- Skilled in typing on work and personal computer
- Operation of recording equipment, computer terminals and related software
- Managing priorities to meet critical deadlines while multitasking
- Skilled in MDEC/Odyssey, Main Frame, Microsoft Office, Outlook, Excel, Teams and Word, OneNote, Court Smart and File and Serve
- Ability to exercise independent judgment in interpreting and applying appropriate policy, procedure, rule, law and or regulation to situation
- Ability to communicate clearly, tactfully, and effectively to maintain working relationships with other employees, superiors and or public
Certification
- MDEC File and Serve: Clerk Review of Submissions Class Code
- Phishing Foundations
- HR Macro Attack
- Danger Zone
- The Inside Man: (Phishing Attacks)
- 2023 Common Threats
- Civil Response Active Shooter
- Executive Series: Artificial Intelligence
- Guidelines for the Acceptable Use of Artificial Intelligence (AI) Tools and Platforms
Timeline
JUDICIARY CLERK/TRAFFIC ADMINISTRATION
DISTRICT COURT OF MARYLAND
07.2019 - Current
COURTROOM CLERK
DISTRICT COURT OF MARYLAND
01.2014 - 07.2019
SUPPORT SERVICES CLERK
DISTRICT COURT OF MARYLAND
06.2010 - 01.2014
High School Diploma -
Northern High School