Dawn Hengy

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Documented care actions by completing records and logs in medical software system.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Documented patient information and care activities in electronic health record.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

prepared patients for their surgical procedures including skin sterilization and shaving. doing vitals and checking blood sugar, drawing blood and starting IV.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Answered questions about store policies and addressed customer concerns.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Expedited deliveries to meet customer deadlines and requirements.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Managed customer inquiries and complaints in polite and professional manner.
• Verified accuracy of all deliveries against order forms.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Successfully avoided time delivery delays by carefully planning best routes.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Fostered positive working relationships with regular customers.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.