Dawn Hernandez

Senior Retail Supervisor

Adventureland Park

06.2016 - 10.2025

Led daily operations to optimize customer experience and sales performance.
Developed training programs to enhance team productivity and service quality.
Implemented inventory management systems, ensuring accurate stock levels and reducing waste.
Analyzed sales data to identify trends, driving strategic marketing initiatives.
Oversaw recruitment and onboarding processes, building a high-performing retail team.
Coordinated promotional events, boosting foot traffic and elevating brand visibility.
Monitored compliance with safety regulations, ensuring a safe environment for staff and customers.
Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
Led cross-functional teams on strategic projects aimed at boosting operational efficiency and driving long-term success.
Managed budgeting process, ensuring optimal allocation of resources across various departments while maintaining profitability targets.
Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
Recruited top talent for key positions in the organization, building a high-performing team capable of delivering exceptional results consistently.
Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
Answered questions about store policies and addressed customer concerns.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.