Dawn Hicks

Oversaw daily operations to maintain high standards of customer service and store efficiency.

• Managed inventory levels, optimizing stock placement for increased sales and reduced waste.
• Trained and mentored staff on product knowledge and operational best practices.
• Implemented process improvements that enhanced workflow and increased team productivity.
• Developed schedules that balanced labor needs with peak customer traffic times.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

Coordinated and organized timelines effectively.

• Ensured compliance with health and safety regulations across all store operations.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Increased customer satisfaction with proactive issue resolution strategies.

• Analyzed sales data to identify trends, informing strategic decisions for product offerings.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.